Reporting to the Manager, International Student Services (ISS) the incumbent plans and develops all student development initiatives, orientation programming and communications activities for the unit. The Service provides services and support to over 10.000 international students and as a result, the incumbent will play a key role in the McGill community, as a student development specialist and a primary communications point person on questions related to international students’ and scholars’ non-academic matters (including immigration, health insurance, orientation, intercultural competence development, and other areas).
- Develops and delivers the Pre-Arrival Orientation webinar series produced by International Student Services (ISS) for new international undergraduate, graduate and exchange students.
- Responsible for planning and ensuring adequate assistance for all ISS activities during Orientation week in August (Meet & Greet, Buddy networking event, ISS presence at Service Point, Orientation info sessions).
- Develops and delivers workshops on intercultural competence development (e.g. intercultural communications, intercultural conflict management, academic culture at McGill, intercultural leadership) with a view to integrating these workshops into the offerings of the Undergraduate Skills Development and Graduate SkillSets programs.
- Manages the ISS internship program, including the elaboration of the job description the hiring and selection process, and the training and supervision of the new intern.
- Develops and implements a well-articulated and cohesive communication strategy to raise the profile of International Student Services to new students and the McGill Community, and raise awareness of international students’ needs.
- Responsible for all communication activities for ISS: printed materials, website, newsletters, listservs, promotional items, and social media channels.
- Represents ISS on various communication committees on campus (Communication Huddle, Student Services Communication Committee, Orientation Planning Committee, etc.)
- Works closely with Media Relations to promote ISS activities on campus and with local media. Act as a resource for Media Relations unit, on topics related to the McGill International Student population.
- Stays up-to-date with information and changes pertinent to the obtaining and renewal of immigration documents needed for studies at McGill (CAQs, Study Permits, Visas, eTAs and Work Permits).
- Acts as a back-up to International Student Advisors / Immigration Consultants to provide one-on-one information to international students, their dependants and/or parents with regard to federal and provincial temporary immigration procedures.
Undergraduate degree (related field).
Three (3) years' related experience.
Other Qualifying Skills and/or Abilities:
Experience working with international students or international work experience. Excellent interpersonal skills and inter-cultural competence. In-depth knowledge of immigration procedures for studying in Canada. Knowledge of University policies and procedures. Proven ability to prioritize and administer multiple projects simultaneously, work under pressure, and meet deadlines in a rapidly changing environment. Demonstrated ability to work as part of a team and independently, with minimal direction. Computer literate with all Microsoft Office tools. Experience using virtual communications tools such as Skype and virtual teaching platforms are an asset. Candidates who are a Certified Immigration Consultant with the ICCRC or a Member of a Canadian Bar Association are preferred. Experience with Banner (SIS) and Minerva is an asset. Experience leading discussion groups or facilitating meetings. Excellent communication skills, both spoken and written in English and French. Third language is an asset.
How to Apply:
*Internal candidates: Please provide your McGill ID number when applying.*
Please submit your curriculum vitae and cover letter, clearly indicating the reference number, via email to: hr.stuserv [at] mcgill.ca
Applications must be received no later than January 16, 2018 at 5:00 PM.
We thank all applicants for their interest, however, only those applicants selected for an interview will be contacted.
McGill University is committed to equity in employment and diversity. It welcomes applications from indigenous peoples, visible minorities, ethnic minorities, persons with disabilities, women, persons of minority sexual orientations and gender identities, and others who may contribute to further diversification.