Provide instructional courses and training workshops on: University Advancement (UA) donor database, UA Intranet, and Microsoft Office tools for new and existing employees, covering topics such as: donor contact reports, prospect and proposal management, fundraising reports, event module (ticketing, payment and reporting), e-broadcasts, Word, Excel, PowerPoint and Outlook. The incumbent is primarily responsible for the delivery of the technical education and training provided during new employee onboarding (or existing employee job transfers) to support the competency of new and existing users in UA’s information systems.
- Develop curriculum and prepare teaching materials and outlines for University Advancement donor’s database, Internet and Microsoft Office
- Develop and manage training calendars and communicate the content and availability of these courses to all University Advancement employees as well as faculty employees requiring the use of the database and/or intranet.
- Provide individualized tutorials and focused instructions when requested.
- Facilitate and promote the use of the information technology available within UA to staff.
- Participate in testing, training and support of database and other software applications, systems and related business processes.
- Update course manuals as dictated by University Advancement’s evolving fundraising and training best practices.
- Oversee staff enrolment and completion of third party e-courses related to data Security, Privacy, and the Payment Card Industry Data Security Standard (PCI)
- Act as the primary point person for end user help requests and training advice on all UA information systems.
- Continuously collect and analyze data and trends to assess the effectiveness of training, training delivery methods, tools and other variables to improve training offerings and enhance the learning process.
Three (3) years' related experience
Other Qualifying Skills and/or Abilities:
Bachelor’s Degree, an asset. Ability to adapt to change positively in response to learning different systems/databases. Strong problem solving, priority setting and organizational skills. Demonstrated ability to work in a PC environment, including Microsoft Word, Excel, advanced level knowledge required in order to teach MS Office courses. Ability to work in a fast-paced environment, carry on multiple projects within the same timeframe, and to adapt and be flexible to changing circumstances. High-level of attention to detail. Client-focused, with excellent interpersonal skills. Proven ability to work autonomously and as part of a team. Must be results-driven. Experience with website design is an asset. Excellent presentation and communication skills with the ability to transmit information in a clear and concise manner to all levels of administration. English written and spoken. French spoken.
How to Apply:
*Internal candidates: Please provide your McGill ID number when applying.*
Please submit your curriculum vitae and cover letter, clearly indicating the reference number, via email to: staffing.dev [at] mcgill.ca.
Applications must be received no later than February 15, 2018 at 5:00 PM.
We thank all applicants for their interest, however, only those applicants selected for an interview will be contacted.
McGill University is committed to equity in employment and diversity. It welcomes applications from indigenous peoples, visible minorities, ethnic minorities, persons with disabilities, women, persons of minority sexual orientations and gender identities, and others who may contribute to further diversification.