Service Centre Representative (CR6264, PED10, DD90)

Job Category: 
Temporary assignments (MUNACA)

Position Context:

Under the direction of the immediate supervisor, responds to the community requests for information by providing detailed explanations concerning processes, policies and procedures related to academic, administrative and support staff. Performs duties related to a variety of transactions, including but not limited to benefits, payroll, and records. Maintains files and records and resolves related problems.

Primary Responsibilities:

  • Performs electronic transactions and advises staff and administrators concerning procedures and access to electronic information. Provides general and detailed information concerning University processes and policies.
  • Processes documents related to benefits, pension, payroll, records and compensation. Assesses client needs and determines the appropriate transaction to be processed according to established guidelines. Prepares acknowledgement and confirmation letters.
  • Maintains and updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.
  • Explains and demonstrates the use of computerized information systems such as an automated employee record changes system. Provides assistance in completing various forms.
  • Initiates others in unit activities. Follows up as appropriate.
  • Receives and follows up on matters related to various transactions. Processes requests for confirmations and letters of attestation.
  • Prepares documents such as lists and reports.
  • Uses standard office equipment such as computer and phone system.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.


DEP (Secretarial/Office Systems)

Three (3) years' related experience

Other Qualifying Skills and/or Abilities:

Must be service oriented and client-focused. Demonstrated organizational skills and ability to multi-task. Ability to prioritize and meet deadlines. Demonstrated ability to clearly transmit and receive information. Knowledge of Human Resources payroll processes and procedures. Demonstrated ability to work in a PC environment using word-processing, spreadsheets and database packages: Banner and Minerva. English, spoken and written. French, spoken and read.

How to Apply:

Please submit your application, curriculum vitae and cover letter, clearly indicating the reference number:

McGill University, Human Resources (Staffing)
688 Sherbrooke Street West, suite 1520
Montreal, Quebec
H3A 3R1

(514) 398-5315

Email: [at]

Applications must be received no later than November 21, 2017.

We thank all applicants for their interest, however, only those applicants selected for an interview will be contacted.

McGill University is committed to equity in employment and diversity. It welcomes applications from indigenous peoples, visible minorities, ethnic minorities, persons with disabilities, women, persons of minority sexual orientations and gender identities, and others who may contribute to further diversification.

Human Resources
Salary Range: 
$ 21.81 - $30.08
until May 31, 2018
Reporting to: 
Assistant Manager Client Services
Reference no.: