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About ISET

Instructor Services and Educational Technologies (ISET) is responsible for providing administrative support to instructors and academic units of the School of Continuing Studies.

ISET also supports academic units with the planning, design, production, delivery and assessment of online and computer-assisted education as well as tasks related to course administration.

The mandate of ISET includes provision of the following services:

Services to Instructors

Administrative Services
  • Production and distribution of orientation package
  • Initial training and workshops1
  • Loaning of computer and audio-visual equipment
  • Provision of classroom supplies
  • Printing and photocopying
  • Classroom and lab bookings
  • Verification of final grades and re-reads
  • Ordering textbooks and desk copies
Instructional Services
  • Professional development workshops (instructional technologies) 2
  • Instructional technology consulting 3

Services to Academic Units

Production of online and computer-assisted courses
  • Project coordination
  • Pre-planning and project assessment
  • Instructional design
  • Course development and courseware production
  • Coordination with McGill services and external third party providers
  • Implementation and evaluation
Computer and language labs
  • Booking and maintenance
  • User support and surveillance
  • Liaison with software providers and licenses administration
Support Services
  • Participation in information sessions and program committee meetings
  • Exam support
    • Preparation of mid-term and rescheduled mid-term exams
    • Preparation and handling of final exam packages
    • Coordination of final exams, including final exam conflicts
    • Coordination with Office of Students with Disabilities
  • Management of communication with instructors



1 In collaboration with McGill Teaching and Learning Services and McGill librairies

2 In collaboration with McGill IT Customer Support and Content and Collaboration Solutions

3 In collaboration with McGill Content and Collaboration Solutions