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Competency-based Interviewing Skills: Assessing the behavioural and cultural fit

Hiring managers must select the ‘right’ candidate. Conducting an interview, while universally used for selection, must not be limited to an evaluation of a candidate’s technical abilities. Effective organizations recognize that, to find the ‘right’ candidate, it is equally important to assess the applicant’s behavioural/cultural fit for the job and the organization. Designed specifically for hiring managers and human resource professional, this interactive 1-day workshop provides the skills and best practices essential to conduct interviews that go beyond a technical evaluation and assess a candidate’s potential for selection based on his or her larger competencies.

Date: TBA
Time: 9:00 am – 5:00 pm
Location: 688 Sherbrooke West
Fee: $ 495 CAD plus applicable taxes


This workshop teaches how to determine if a candidate has the right behaviours and attitudes that are aligned with the organization and which the candidate must demonstrate when applying his or her technical skills on the job. The workshop shows how to build rapport with the candidate, question and probe to uncover behavioural evidence, and how to evaluate this evidence to make the selection decision. Includes intensive practice sessions with personalized feedback.

Who Should Attend

Hiring managers and human resources professionals


At the end of this workshop the participants will be able to:

  • Explain how the competency-based interview fits into the overall hiring process;
  • Identify the strengths and limitations of an interview;
  • Use questioning and probing skills to uncover behavioural evidence;
  • Build rapport during an interview and explain why this is important;
  • Evaluate candidates to make fair, objective and valid selection decisions;
  • Practice interviewing skills and receive feedback.

Topics Covered

  • What is a competency?
  • How competency-based interviews fits in to the overall hiring process
  • Strengths and limitations of an interview
  • How to open an interview by creating the right environment
  • Useful questions
  • Questions to avoid
  • How to probe to get desired behavioural evidence
  • The importance of taking detailed notes
  • How to assess objectively


Wendy Shanken Cavendish

Ms. Wendy Shanken Cavendish is a senior facilitator, consultant, and workshop developer in the field of managing people performance. She has over 20 years of experience in both developing and delivering workshops on management skills with emphasis on interpersonal communication. She has provided these services to a variety of major corporate and not-for profit clients throughout the world.

Ms. Shanken Cavendish has extensive experience working with all levels of professionals, as shown by her work in developing competency-based training curriculum (competency-based interviewing skills, basic management skills, behavioural styles awareness, managing day-to-day performance, coaching and giving feedback), facilitating 360 degree feedback programs (results interpretation and competency-development planning), and providing one-on-one and group consultative services.

Ms. Shanken Cavendish is at ease with cross-cultural and multi-cultural audiences based on her direct working and living experiences with Mexican, US Hispanic, American and French-Canadian cultures. This in turn has been enhanced with her work as a facilitator of management training programmes and team building interventions for the United Nations Secretariat, Department of Peacekeeping Operations (DPKO), UNICEF and IATA at numerous locations including USA, Chile, Mexico, Switzerland, Austria, The Netherlands, Kosovo, Macedonia, Georgia, Kazakhstan, Afghanistan, Ethiopia, Congo, Kenya, Burundi, South Africa, Sierra Leone, Cote d’Ivoire, Liberia, Egypt, Syria, Lebanon, Jordan, Kuwait, Nepal, Thailand, Maldives and Timor-Leste.

Ms. Shanken Cavendish holds degrees in both intercultural/ interpersonal communication and philosophy. She is also a published co-author (Pfeiffer, 2007) with her book entitled, Stepping Up – A Road Map for New Supervisors.

Cancellation Policy

All cancellation & substitution requests must be made in writing. The following Cancellation Policy applies:

Up to 14 days prior to the start date: Full refund
7 days prior to the start date: Refund minus $100 Cancellation fee
Within 7 days of the start date: No Refund, however suitable participation substitution will be permitted

If no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full course fee.

McGill SCS reserves the right to cancel an event up to 5 days prior to its start.

Contact Information

Telephone: 514-398-5454
E-mail: pd.conted [at]

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