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Managing Workplace Diversity: Generations at Work

There are at least 4 generations of people who are active in the workplace at the moment. These generations of people hold different values, perspectives and beliefs where work and working together is concerned and misunderstandings often lead to a lack of productivity or an unhealthy work environment – or both. This workshop is designed to help participants understand how and why different generations of people think and act the way they do at work. It is meant to increase intergenerational tolerance and understanding and to help learners acquire skills to better interact with different generations of people at work.

Date: TBA
Time: 9:00 am-5:00 pm
Location: 688 Sherbrooke West
Fee: $ 545 CAD plus applicable taxes


Participants gain a better understanding of the sources and impact of differences between different generations of workers on working processes and behaviours in the workplace, as well as insights and tips to better interact with different generations of colleagues, clients, employees, bosses – for a more productive and satisfying work experience.

Who Should Attend

Human resources professionals, managers, supervisors, team leaders.


At the end of this Workshop the participants will be able to:

  • Better understand why and how people can differ depending on their generational group
  • Be more tolerant of generational differences
  • Adapt to different generations of workers, to increase productivity and improve the work climate.

Topics Covered

  • What are generations
  • Veterans, Baby-boomers, Gen X, Gen Y and new emerging generation – “coming of age” context and results
  • Differences (and similarities) in perspectives, beliefs, and behaviours at work
  • Borderline generations, effect of national culture, and caution against type-casting
  • Tips on how to adapt to different generations of colleagues, employees, clients and bosses.


Ann BrosseauAnn Brosseau, M.A., PhD(c)

With an educational background in the fields of psychology, sociology, adult education and human resource management and 20 years experience in training and education, Ms. Brosseau specializes in helping learners develop useful and relevant interpersonal, leadership and human resource management skills required to excel in the workplace - as employees, team members, managers or human resource professionals. Building on the experience of learners, she favours an experiential, hands-on approach to learning.

Cancellation Policy

All cancellation & substitution requests must be made in writing to pd.conted [at]
Receive a full refund if your cancellation request is received up to 14 days prior to the start date of the workshop.
Receive a refund minus $100 cancellation fee if your cancellation request is received up to 7 days prior to the start date of the workshop.
No Refunds are issued if your cancellation request is received within 7 days of the start date of the workshop, however suitable participation substitution will be permitted.
Please note that if no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full course fee.
McGill SCS reserves the right to cancel an event up to 5 days prior to its start.

Contact Information

Telephone: 514-398-5454

E-mail: pd.conted [at]

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