Campus Public Safety (CPS) is pleased to announce the upcoming Incident Management Solution (IMS), with its first release scheduled for Winter 2024.
What is the Incident Management Solution (IMS)?
The Incident Management Solution is McGill University’s new system for managing incidents and requests.
Why do we need a new system?
CPS needs a centralized system to manage every incident and request, from initial alert to final report. Presently, each CPS unit and team performs its functions using its own methods with the tools available. Consequently, information is not accessible to all users via a central database. A centrally administered system will provide multiple benefits to its users as well as the community that CPS serves.
What is changing?
CPS is replacing JIRA and TrackTik with ICO Technologies’ Computer-Aided Dispatch (CAD) and Records Management System (RMS).
Several key processes will undergo changes following this update:
- Call cards will replace JIRA tickets: Today, reported incidents are recorded in JIRA and a ticket is created. After the change, Campus Security will receive calls the same way but will now open call cards in the new system: These are electronic forms used for capturing information about incidents and requests.
- Incident notifications will be received and documented digitally: Presently, security agents are directed by radio. After the change, security agents will also receive incident notifications via smartphone and/or tablet from the new system. If expertise from other CPS units is required, they will also receive these notifications.
- Incident reports will be centrally accessible via the CAD system: Individual units currently use their own processes for reviewing, revising, and storing incident reports. This can sometimes impede the sharing of data across all units. Following the change, all units will be able to access information relevant to their work from a central database via modules in the new system.
What are the new system’s benefits?
The new system will provide the following benefits and capabilities:
- Management of every incident, from initial alert to final report
- Enable collaboration on reports across CPS business units
- Facilitate better incident follow through
- Develop more effective CPS teams
- Improve data quality for analytics, reporting, and budgeting
- Boost confidence in McGill as a safe place to study and work
What does it look like?
Desktop and mobile interface
The system’s homepage provides a tiled view of all modules accessible to the user:
The application also has a mobile interface and is available in Dark mode:
Maps feature
The new system’s map will enable CPS to create dynamic, customized views of pertinent location data. This feature will provide visibility on all current and past incidents and requests, as well as the current location of all dispatchable resources.
In this example, the map displays past call cards (requests and incidents):
This example indicates McGill buildings on campus:
What will the new system be called?
We’ll be revealing the name of the new system later this fall – stay tuned!
When will it be available?
The solution will be implemented in four releases, the first of which is scheduled for Winter 2024. End-user training is scheduled to begin in January.
Can I get involved?
Your participation makes a difference. To help make this project a success, we invite you to get involved with the CPS Change Network. The benefits of membership include:
- Advance exposure to the new system
- Early bird training
- Becoming a go-to resource for your colleagues.
To find out more, please contact the project’s Change Management Advisor, valerie.connell [at] mcgill.ca