ITM 320 - Request Fulfillment

NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff
Prerequisites: None
Duration: 1.5 hours

Course format: Workshop Register (Choose the session that best fits your schedule)

This course provides an overview of request fulfillment in ServiceNow.

• How to locate tasks assigned to you or your team
• How to acknowledge, work on, and close a task
• How to create a request from a ticket