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RESOLVED: Phone issues and power outage affecting some McGill buildings

The phone issue and power outage was resolved at around 2:00 pm, September 11, 2017.


Original announcement posted - September 11, 2017 at 1:30 pm

There are power outages and phone issues in some buildings on the downtown campus. We thank you for your patience while we resolve this issue.

Published: 11 Sep 2017

Phishing scams based on document sharing: "Shared An Important Documentation (PREVIEW)"

A recent batch of phishing scams prey on people who share documents through collaboration tools such as Office 365's OneDrive, D2, DropBox and others. One reported recently contains the subject "Shared An Important Document (PREVIEW)", and the body contains a link to OPEN FOLDER.

Please DO NOT click on the link or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Published: 8 Sep 2017

myCourses enrolments: Delays due to high volume

Due to the current high volume of course enrolments (adds/drops), it may take up to an hour for a course registration in Minerva to appear in myCourses. Please allow this delay before advising the IT Service Desk. 


We apologize for the inconvenience and thank you for your understanding. 

Published: 6 Sep 2017

Phishing scam: "Notification: You have a new message!"

There is a phishing email targeting the McGill community, with the subject "Notification: You have a new message!" and signature "Accounts Team". The message asks the recipient to confirm a request to "Delete & Close Your Account within 24 hours".  See an example of this phishing message below.

Published: 5 Sep 2017

Phishing scam: "RE: Agreement with Folder Share"

Yet another phishing scam targeting the McGill community, during the start of term. The subject of this email is "RE: Agreement with Folder Share", and the body contains a link to OPEN FOLDER.  See an example of this phishing message below.

Published: 30 Aug 2017

Phishing scam with multiple subjects and senders: "Validate Your McGill Account" & "Important Alert"

There are multiple phishing emails circulating from different senders asking users to click on a link to validate their email account. The link redirects to a fake login page. The email subjects are "Validate your McGill Account" and "Important Alert from McGill University Admin".

See an example of the phishing message below.

Published: 24 Aug 2017

Phishing scam: "You have a message from McGill Via Dropbox"

There is a phishing email circulating asking users to click on a link to view files via dropbox that their Admin has shared.  The link redirects to a fake login page.  See an example of this phishing message below.

Published: 21 Aug 2017

D2: Live and ready for new requests

Introducing D2

As of August 2nd, 2017, D2 is the main web-based document management solution used at McGill for creating, managing and publishing electronic documents. D2 is the replacement solution for CenterStage, which lost vendor support in spring 2017.

Published: 2 Aug 2017

Upcoming Fall 2017 WMS Presentation

Back by popular demand, the Web Service Group will be offering another presentation in the Fall — this time shining a spotlight on the highly-requested topic of webforms in the WMS. This is something you won’t want to miss so stay tuned for more details to come. In the meantime, we want to hear from you. Tell us which webform features you’re most interested in by taking a short survey.

Published: 1 Aug 2017

Completed: Anti-spam quarantine replaced by anti-spam protection in Office 365

Update - October 4, 2017 All faculty and staff accounts were successfully switched to the Office 365 spam protection.

Update - September 18, 2017 Faculty and staff accounts will be make the switch to Office 365 spam protection starting on Tuesday, October 3, 2017.

Published: 27 Jul 2017

COMPLETED: Trend Micro OfficeScan upgrade July 17, 18, 19

IT Services has completed installing a new critical patch on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops.

Original Message posted July 17, 2017

IT Services will be installing a new critical patch on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops. Home computers are not affected.

The upgrade will be staggered and performed on one of the following days:

Published: 17 Jul 2017

Wireless unavailable at Roddick Gates & Crossroads

Due to construction at the downtown campus, wireless coverage is unavailable at the Roddick Gates and the Crossroads (the main entry road and the road in front of the Three Bares statue).

Published: 11 Jul 2017

RESOLVED: Downtown campus - telephones are now functioning

July 12, 2017:

IT Services have made the necessary repairs to the telephone system. All users will now have full access to their telephones.

ORIGINAL message: July 10, 2017:

Telephones situated in the north west section of the downtown campus are not functioning.

Technicians should have the problem resolved tomorrow. We apologize for the inconvenience.

Published: 10 Jul 2017

RESOLVED: uPrint Anywhere service is now available

Update - July 4, 4:00 pm: The uPrint Anywhere issue has been resolved.

Original announcement- July 4, 12:50 pm:

uPrint Anywhere is a sub-service of uPrint which allows students, faculty and staff to send print jobs via email from any computer, laptop, or mobile device to a uPrint device on campus.

Note: Print jobs sent directly to uPrint via desktop computers using the uPrint drivers are not affected.

Published: 4 Jul 2017

Malicious email from compromised McGill account - subject: "McGILLS"

There is a malicious email circulating which comes from a McGill professor's account, which was compromised. It says that the sender has "shared an Important Document ..." and contains a link to OPEN FOLDER. See an example of this message below.

Published: 3 Jul 2017