IT Request and Support Forms

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Telephone support: 514-398-3398
Monday - Thursday 8:00 am - 6:30 pm
Friday 8:00 am - 5:00 pm

Telephone menu options:
1: myCourses and Teaching & Learning services
2: Web and Document Management services
3: ICS Desktop & Network services (for units under SLA)
4: Banner and other administrative services
5: All other services
6: Password reset assistance
9: Students seeking help on Minerva, dial 514-398-7878
    or press 9

Walk-in support at 688 Sherbrooke, room 285 and Macdonald campus, MS2-025:
Monday - Friday 9:00 am - 5:00 pm
(last appointment at 4:30 pm)

Please click the appropriate category and select the appropriate form below.

Accounts for Guests, Affiliates, Resources (shared) and Service Providers

Create a Guest Network Account - create accounts for 1 to 20 guests
Bulk Request for Guest Wireless Accounts - request accounts for more than 20 guests
Apply for / Renew a Resource Account
Apply for / Renew McGill Username & Email for affiliates
Request a Room Booking Account

Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract):
MSP request form - English
MSP request form - French

Audiovisual Requests (Display Screen & Event Recording)

Call Center Management

Document Management Solutions (D2, Webtop)

Educational Technologies (myCourses ...)


File Servers & Hosting

For IT Services Staff only

ISR Portfolio Requests

ISR Portfolio Request Form (for authorized users)
If your request is for new development or an enhancement, please download and complete the IT Business Needs Statement (Word doc) first; then attach it to your ISR Portfolio Request.

myMcGill & Other Systems (e-Elections, Mobile Apps)

Minerva, Banner, Data Warehouse

End-User Computing (Hardware & Software)

Phone and Network

Printing (uPrint) & Software Licensing

uApply (Graduate Admissions System)

Video @ McGill

Web Management

Wireless & Virtual Private Network (VPN)

Other issues

If you do not find your issue listed in one of the forms above, use the Need Help? form to contact the IT Service Desk.

Important notes:

  • You must provide a valid McGill ID when you fill in one of our forms, unless otherwise specified. In some cases, you will also need to log in with your McGill Username and McGill Password.

    If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit.
  • Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. Please make sure you allow all content to run if you get security warnings.