Audience: Managers
Description
Consistent with a University-wide initiative, this workshop is designed to build on your real-life experience and leadership skills to facilitate the adoption of a Service Excellence approach to front-line services to students.
COURSE OBJECTIVES
- Develop competencies and coaching skills to lead service excellence
- Create an opportunity to transfer knowledge amongst managers about their areas of service and create a shared mindset about service excellence
- Develop strategies to implement changes in management practices to support a service excellence culture
- Develop a process mindset
- Obtain tools and resources to support service excellence at McGill.
Please contact OD directly if you would like this workshop offered in your area.
Audience: Front-Line Service Staff
Description
This workshop is designed to build on your real work experience to help you further develop the competencies you require to continue to provide excellence in service to students.
COURSE OBJECTIVES
- Learn how to more effectively manage the point of contact with the student in the cycle of service
- Learn about personal impact on the student’s experience
- Create an opportunity to learn about each other and transfer knowledge
- Develop student-focus competencies
- Increase your ability to work as a team across functions to provide service excellence
- Understand the role and accountability in providing service excellence
- Obtain tools and resources to support Service Excellence at McGill
Please contact OD directly if you would like this workshop offered in your area.