Service Representative (PED 00014, DD009F, Level 009F)
Under the direction of the immediate supervisor, performs duties related to admissions, registration and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files, records and resolves related problems.
Major Duties & Responsibilities:
- Maintains, updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.
- Provides general and detailed information concerning University programs and policies. Advises others concerning admission, registration and student accounts procedures. Ensures distribution of information packages, letters, forms and applications.
- Prepares documents such as lists and reports.
- Maintains inventory of materials and supplies for unit.
- Uses standard office equipment such as computer and photocopier.
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.
Other Qualifying Skills And/Or Abilities:
Possess an understanding of and sensitivity to the needs of students with disabilities; demonstrated ability to prioritize; ability to work independently while taking some direction. Must be customer focused and service oriented, assisting all clients with tact and diplomacy while maintaining a professional manner and appearance at all times. Demonstrated resourcefulness and ability to clearly receive, retain and transmit information with a proven ability to communicate clearly, efficiently, effectively and respectfully with diverse stakeholders. Must be accurate and possess superior attention to detail. Demonstrated ability to provide support for various administrative activities, including administration of accommodated exams. Proven ability to work autonomously and as a member of a team. Excellent problem solving skills, demonstrated ability to assess and appropriate react in stressful situations. Strong organizational skills with ability to multi-task, prioritize and work under pressure to meet multiple deadlines in a fast-paced, dynamic environment. Proven discretion in dealing with confidential information. Demonstrated ease with technological applications with a proven ability to work in a PC environment using, MS Word, Excel and Outlook, Banner (BSA, SIS) and Minerva SR Admin. English, excellent spoken and written skills required. French, spoken and read.
(Hours will be between 8 a.m. – 9 p.m.; they are variable and dependent on the operational needs of the Office; vacation restrictions apply during peak periods)