Lunch & Learn: Service Excellence in Your Workplace

Come and explore what client service is with us and learn best practices directly from your peers! Learn more about how Service Excellence has contributed to McGill’s success and how to best apply it in our workplace, recognize it and embed it in our day-to-day interactions. 
Research proves that 54% of millennials stop doing business because of poor client service (Conversion 2017). We need to practice client service in our daily interactions in order to be a service-oriented workplace that addresses the evolving needs of a very diverse community. 

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