Customer service chatbots are everywhere, but people prefer human agents to deal with some issues

Published: 17 September 2025

The use of customer service chatbots has grown rapidly. Maybe a little too rapidly, according to Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at McGill Desautels....

When it comes to public pensions, Luxembourg could learn from Canada’s success

Published: 15 October 2025

Luxembourg is among the richest places in the world. It is a small, landlocked European country, but has carved out a niche as a major financial centre. Yet its public pension system could benefit...

McGill Desautels MBA team wins Retail Innovation Challenge

Published: 5 November 2025

A team of McGill Desautels MBA students has won the 2025 Retail Innovation Challenge, earning the $10,000 grand prize for their innovative business solution for Mandy’s Gourmet Salads....

How AI and big data are reshaping the future of retail

Published: 9 October 2025

The emergence of e-commerce has made for a revolution in retail. Whenever you make a purchase online, you generate data, and that data allows for a higher degree of personalization.

MMF students tackle real-world merger case in 8th Deloitte Synergy Challenge

Published: 29 October 2025

The 8th Deloitte MMF Synergy Challenge on October 28 challenged Master of Management in Finance (MMF) students at Desautels on their strategic and financial acumen in the context of a merger case...

Rebranding of DEI initiatives is a reactive response to external pressures

Published: 29 August 2025

The pushback against diversity, equity and inclusion (DEI) programs gained momentum in the first half of 2025. And while some institutions are eliminating DEI initiatives, others are rebranding them.

Luxembourg Finance Minister Gilles Roth visits McGill to mark milestone partnership

Published: 23 October 2025

Luxembourg’s Finance Minister Gilles Roth visited McGill’s Desautels Faculty of Management to celebrate a milestone partnership and the launch of the McGill Centre for Finance in Luxembourg and the...

Federal budget’s deficit spending is lower than some projections

Published: 14 November 2025

Canada’s economy has faced a challenging year. Growth projections are down, yet the federal government’s 2025 budget commits billions to offset U.S. tariffs and adapt to shifting global trade...

Punitive tariffs more about political leverage than trade

Published: 15 August 2025

On August 1, a 35 per cent US tariff on Canadian goods came into effect. But these tariffs are less about trade and more about political leverage, says Vivek Astvansh, associate professor of...

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