When it comes to retail, there's one aspect of the customer experience that's substantially more influential than the rest: frontline employees. Because they're often a customer's first touchpoint...
This is Karl Moore of the Desautels Faculty of Management at McGill University with Talking Management for The Globe & Mail. Today I am delighted to sit down with my colleague Henry Mintzberg.
Nunavut travellers are worried that increased co-operation between two of the North's biggest airlines will leave them with fewer options and higher fares. ..."If you had two flights a day where...
What actually happened? What was actually important? Those are water cooler questions that go back a long time. They’re also questions that hockey’s number-crunchers have been chasing for some time...
Groß ist gleich gefährlich, diese Gleichung wird spätestens seit der Finanzkrise aufgemacht. Sie gilt für Banken, die als zu "big to fail" bezeichnet wurden.... Massimo Massa lehrt an der...
Mr. Abdolmanaf Zargoush, a doctoral student at McGill University in the CREATE Program will be presenting his research proposal entitled:/desautelsCategory: Desautels research
We invite alumni with degree years ending in 5 and 0 to reconnect and reminisce, share accomplishments, and celebrate achievements at Homecoming on October 22 - 25, 2015....
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