Prof Han awarded FRQSC New Academics Grant

Congratulations to Elizabeth Han, Assistant Professor in Information Systems, who has been awarded the 2023-2024 FRQSC New Academics Grant (Soutien à la recherche pour la relève professorale)

Delve: Why Friendly AI Chatbots Don’t Always Deliver Five-Star Customer Service, with Elizabeth Han

Logically everyone knows that software doesn’t have feelings, but AI chatbots that express emotion—as well as other advanced artificial intelligence tools like

Prof Han's research paper recognized by the Association for Information Systems (AIS)

Congratulations to Elizabeth Han, Assistant Professor in Information Systems, whose research paper with co-authors Dezhi Yin (University of South Florida) and Han Zhang (Georgia Institute of Technology) titled “Chatbot Empathy in Customer Service: When It Works and When It Backfires” has been selected 2022 Best Paper Runner-Up by the Association for Information Systems (AIS) - Special Interest Group on Human Computer Interaction

Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

Authors: Elizabeth Han, Dezhi Yin and Han Zhang

Publication: Information Systems Research, Forthcoming Published online Articles in Advance: December 2, 2022

Abstract: