MCCHE Precision Convergence Webinar Series with Samer Faraj

Expertise Collaboration for Grand Challenges: Insights from Management Sciences and Lessons from Healthcare

with Samer Faraj

Canada Research Chair in Technology, Innovation & Organizing McGill University

Abstract

The challenge of coordination is especially acute in healthcare organizations because they must ensure that critically ill patients receive the appropriate treatment at the right time, by the right specialists, in the most cost-effective manner possible. Necessary knowledge is siloed, resources are limited, yet the consequence of collaboration failure unacceptable. I will offer lessons learned from investigating collaboration and coordination in a variety of settings including trauma care, ED, NICU, or hospital level responses to crises such as Covid. I will conclude with an evaluation of the possibilities offered by technology, including AI or the “hospital of the future” to improve complex collaboration.

Presenter

Samer Faraj (Canada Research Chair in Technology, Innovation and Organizing) is head of the Research Group on Complex Collaboration at the Desautels Faculty of Management at McGill University. He is an internationally known management scholar recognized for his contributions to the study of expertise coordination in teams, online knowledge communities, complex collaboration in the workplace, and the transformative effects of emerging technologies on existing and novel forms of organizing. Currently, he is investigating collaboration and organizing within the Canadian healthcare sector, particularly exploring the potential of emerging technologies to enhance healthcare provision. He is Associate Editor at Organization Theory and has served as senior Editor at both Organization Science and Information Systems Research. He is Fellow of the Royal Society of Canada and a Research Fellow at the Judge Business School at the University of Cambridge.