Global Health Night 2020 FAQs

• As of Monday, November 2nd, 9:00 AM, we are no longer accepting registrations for the event.
• Unfortunately due to the nature of our online event, we will be unable to take last-minute registrations.

• Double-check your email to make sure you received the message with instructions on how to sign up. We will have sent it to the email you used to RSVP to the event. The sender will be “Jesse Radz - GHP” the sender email address email will be ghp.med [at] mcgill.ca and the subject line will be: “Your registration guide for McGill Global Health Night on November 2 (tonight!)”.
• If you cannot find the email, you can sign up on Whova, the online platform where Global Health Night is taking place, here.
• You will be asked to create a Whova profile using the email you used to RSVP for Global Health Night, and a password.
• Once your profile is created, you will be taken to the event’s main page. To view the Poster Fair and Keynote Address, click “Agenda” at the bottom (on mobile) or on the left side (laptop/desktop) of your screen.

• On the Whova sign-in page, click on “Forgot your password?” just below the password field.
• Enter the email address you used to register for the event and a link to reset your password will be sent to you.
• You will receive an email from Whova (email address: event-no-reply [at] whova.io) with the subject line “Reset your Whova password". Make sure to check your spam/junk folder if you do not see the email in your Inbox.
• Click the link provided in the email to create a new password and login to Whova.
• You will only have 10 minutes to reset your password once you receive the email.
• When you are done, Whova will send you an email to make sure you were the one who requested the password change. You never know!

• Try searching for your Global Health Night registration confirmation email in your various email accounts in order to determine which email address you used to register for Global Health Night.
• The email address you used to RSVP will have received an email from the address ghp.med [at] mcgill.ca with the subject line: “Thank for your Global Health Night RSVP!”.
• That message may have landed in your spam folder.

• Go to https://whova.com/portal/webapp/globa2_202011/
• You will be asked to create a profile with the email address you used to RSVP for Global Health Night and a password.
• Once your profile is created, you will be taken to the event’s main page. To access the Poster Fair and the Keynote Address, click “Agenda” at the bottom or on the left side of your screen.

• Yes! If you are registered for Global Health Night, you can show up any time between 5:30-6:30 PM to browse the posters.
• After 6:30 PM, we will ask everyone to join the keynote address here.

On your desktop or laptop:

First, if you are prompted to, we recommend you turn on or allow notifications so you do not miss any important reminders.

On the left-hand side of your screen, you have:

• Agenda: This is how you access the posters and the keynote address.
• Attendees: you can see who else is attending and connect with other Global Health Night participants
• Community: this is the event message board (remember message boards?). Anything posted here is visible to all attendees. You can start a conversation on a given topic or check if anyone has similar interests as you. You can also contact the organizers here.
• Messages: this is where you will send and receive private messages from other participants.

On your mobile device:

Download the Whova App and turn on notifications.

At the bottom of your phone screen, you will find the links to:

• Agenda: This is how you access the posters and the keynote address.
• Attendees: you can see who else is attending and connect with other Global Health Night participants
• Community: this is the event message board (remember message boards?). Anything posted here is visible to all attendees. You can start a conversation on a given topic or check if anyone has similar interests as you. You can also contact the organizers here.
• Messages: this is where you will send and receive private messages from other participants.

In Whova, click “Agenda” on the left side (on desktop/laptop) or at the bottom (mobile) of the screen . All posters as well as the keynote lecture are listed there as different sessions.

Whether on your desktop, laptop or mobile device, in the Agenda section you can:

• Search for a specific speaker or topic by clicking on the magnifying glass and typing what you are looking for.
• Browse one of the tracks if you are interested in posters focusing on a certain thematic or geographic area. The keynote lecture has its own track (in pale blue) so you can find it easily.
• You can find the search tool and the tracks at the top of your screen on both desktop and mobile versions of the Whova app.

You can find the keynote address in several ways:

• Click here. To ensure you find it easily, later on, you can add it to your agenda by clicking “Add to My Agenda”.
• The organizers will send out a general announcement on Whova when the keynote address is about to begin.
• The keynote address has its own track (in pale blue). You can find tracks by going to Agenda and clicking on the “Filter by Tracks” drop-down menu at the top of your screen.

We are making the keynote available until Friday, November 13 on YouTube.

• For additional information, visit the Whova attendee guide