Direct deposit

This page deals with direct deposit as it pertains to Health and Dental Claims. In order to sign up for - or change your information for - direct deposit of pay, see Change your banking information.


Automatic registration

McGill provides Manulife with the required information from your employee file (bank info, email) so that you will be automatically registered for direct deposit of your claims payments.

This means that:

  • Your health and dental claims payments will be automatically deposited directly into your McGill payroll designated bank account.  
  • You will receive claim payments faster -in most instances- within 48 hours.
  • Manulife will send you an e-mail advising when your claim has been processed.

Viewing your statements and claims history - Manulife member site

You can view your claim statements on Manulife’s Plan Member Secure Site. The site also allows you to:

  • Quickly view the status of any online submitted claims.
  • Access details of your claims history.
  • Print a Benefits card from anywhere in the world as long as you have internet access.

To register

  • Go to Manulife's Plan Member Secure Site
  • Once on the site, click on the 'Sign In' button, under Group Benefits select 'Participant' and then follow the steps provided.
  • Once you have registered, Manulife will send you an activation key* to 'activate' your account.
  • With your activation key, follow the instructions on the Manulife website to gain full access to the Plan Member Secure Site and your benefits information.

(*Note: The activation key expires after 90 days. If you have not used your activation key to complete the process of registering for the Manulife Plan Member Secure Site within 90 days of receipt, please contact the Manulife Customer Service Centre directly at 1-800-268-6195 to request a new one.)

If you encounter any problems during this process or do not receive your activation key, contact Manulife directly at 1-800-268-6195.

If you don't register

Your claim payments will still be deposited into your McGill payroll designated bank account and you will receive email notifications when a claim has been paid.  However, you will not be able to view your claim statements nor your claims payment history.  Nor will you have access to the online features: 'eProvider' and 'Online claims submission'.

Paper claim statements

You can obtain a paper statement of your claim payments by contacting Manulife at 1-800-268-6195.  Please note that this is not an automatic process and that you will need to contact Manulife each time you wish to receive a paper statement.


Printed copies of your electronic claim statements from the Manulife website are acceptable for income tax purposes.


Changing your information

McGill sends the necessary information for direct deposit - including bank and email information - to Manulife via an employee file, and Manulife updates their records according to the information in the McGill employee file.

McGill sends this information twice a month, on a semi-monthly basis, around the 1st and the 16th of the month. 

Changing bank info

For bank information, the information in your file overrides any other bank information on the Manulife Plan Member Secure Site. This means that in order to change your Direct Deposit banking information you will need to change your McGill payroll designated bank information. To do this, log into Minerva, click on Employee Menu, and then Direct Deposit Bank Account.

As noted above, McGill sends this information twice a month, around the 1st and 16th of the month.

If you have already submitted a claim to Manulife and your new banking information has not yet reached Manulife by the time the claim has been processed, Manulife will issue a cheque reimbursement.  The next claim payment will be deposited directly to your new McGill bank account.

Changing your email address

If you would like to change your email address for Direct Deposit purposes to one other than that found in your employee file, you can enter your preferred email address on Manulife’s Plan Member Secure Site under the ‘My Profile’ tab.

Unlike bank account information, there are two systems for the input of email address information on Manulife’s records.  As a result, your email address will not be affected by the McGill employee file.


If your service provider is not set up on the Manulife eClaims network

Manulife Provider eClaims service for electronic claims submission, adjudication and reimbursement was developed in partnership with TELUS Health. Your service provider will need to consult the TELUS Health website for information on how to register.