Managing Conflict: Toward a Healthy & Productive Workplace
(online session)
(Recommended For supervisors)
Conflicts and differences in the workplace can be a great source of creative tension, learning and growth for individuals, teams and the institution at large. In these times of rapid change and uncertainty, we are called to tap into this wealth of potential – particularly if we are to attract, engage and retain healthy, diverse, and happy employees. This means creating a workplace culture that actively values differences and psychological safety for all. It also means understanding and skillfully managing conflicts when they emerge.
Stress, withdrawal, and conflict are commonplace in our post-pandemic reality. Fatigue has sometimes overshadowed empathy and mutual respect. Most common types of conflicts are based on tasks, relationships, and differences in values, all of which have been impacted by the Pandemic and this new and still unknown hybrid work world. Whatever their source, unattended conflicts tend to escalate, creating a divisive and toxic work environment. Research shows that such escalations can negatively impact productivity, engagement and overall wellness of individuals and teams.
It takes courage to move into healthy conflict and to strive to transform conflict into greater mutual understanding and growth. In this interactive workshop, supervisors will explore their own relationship with conflict (assumptions, needs, styles, hot buttons). Through various interactive exercises, participants will build the skills needed to effectively manage various types of conflicts with sensitivity to diversity, mental health, and organizational context. They’ll learn how to engage in difficult conversations with awareness and confidence, and gain insight into the resources available at McGill to help them deal with difficult situations.
To register:
- Access Minerva.
- In the Employee Menu, click on Training Menu, select Organizational Development, and follow the instructions to register