- If you know your McGill ID or Alumni ID number, Year of Graduation, and Faculty/School of Graduation go to McGill Alumni Password Recovery
- If you can't use the method above to reset your password, contact the IT Service Desk for assistance.
McGill resource account managers
If you know the current/old McGill Password of the account, use one of the following methods to change your resource account password :
- Go to Password Update and enter the information as prompted on screen.
- Go to Reggie. Click on Change Account Information; then select McGill Password.
- Log into a McGill-managed Windows computer, on the campus network, using the resource account and current password. Then press CTRL-ALT-DELETE and choose "Change a password...". After changing the password, log off and back on again.
If you don't know the current/old password, contact the IT Service Desk.
Current students, faculty and staff
If you know your 9-digit McGill ID number and Minerva PIN...
If you don't know your Minerva PIN, but can answer your Security Question...
- On the left side of the Minerva login page, enter your McGill ID number and click the FORGOT PIN? link.
- Answer your security question, when prompted and follow instructions to reset your PIN.
- Go to the Personal Menu > Password for McGill Username and follow the instructions to change your McGill Password.
- Refer to the Password Reset Checklist for further instructions.
If you have an alternate email address on file...
On the left side of the Minerva login page, enter your McGill ID number and click FORGOT PIN? (you can also click FORGOT ID? to have your McGill ID number sent to you via the email address on file).
On the Security Answer page, click FORGOT ANSWER?
You will be prompted to enter a valid Email address that is already on file, where you can receive a PIN reset link.
Once you reset your PIN, go to the Minerva Personal Menu > Password for McGill Username and follow instructions to reset your McGill Password.
- Refer to the Password Reset Checklist
If you are not able to use any of these methods to reset your McGill Password...
Contact the IT Service Desk for assistance.