Students

Current students must refer to the 2FA information provided on the IT Website. Former students who did not complete a degree should refer to the "Other Users" tab.

Alumni

For Alumni who do not have two-factor authorization yet, they can use the password reset via the McGill Alumni office.

McGill Alumni Association 
Email: info.alumni [at] mcgill.ca 
Tel.: 514-398-5000 
Toll-free in North America: 1-800-567-5175

Other Users

"Other Users" include applicants, former students (including IUT and exchange students), postdoctoral fellows and research trainees as well as guests. Staff must contact Human Resources for assistance.

N.B. If you have applied to McGill in the past but never enrolled in courses, you will have to submit a new application via the web application rather than through Minerva.

Once you’ve applied, a confirmation of your application, including a 9-digit McGill identification (ID) number, will be sent via e-mail between 24 to 48 hours after submitting your application. This McGill ID number will provide you access to Minerva where you will be able to track your application and upload supporting documents as needed. Remember to check your trash and spam folders for this email from McGill IT.

Graduate applicants who applied in the past but never enrolled in courses will also need to submit a new application via the graduate web application. 

Graduate applicants will only obtain access to Minerva once they accept an offer of admission.

1. I do not remember or never received my McGill ID number.

On the Minerva login page click Forgot ID.

On the Forgot ID page, enter the email address, it must be the same email address that was specified on your application to McGill University.

You will receive an email from McGill with your ID number. Remember to check your trash and spam folders for this email from McGill IT.

2. You know your McGill ID number but do not know your PIN
 

On the Minerva login page, enter your ID number and click on Forgot PIN.

Answer your security questions or click on Forgot Answer to have a new PIN sent to you by email.
 

Still having trouble?

You can fill out this form to obtain your Minerva login information.

Troubleshooting Tips

My PIN was reset, but every time I enter a new PIN I receive the message “PIN has expired”

This means that the new PIN you tried to create did not conform with the PIN rules. Your Minerva PIN is a combination of 6-to-18 numbers and letters of your choosing. Please try again, ensuring you follow the rules exactly.

I just submitted my application, how long will it take to receive my Minerva PIN & McGill ID number?

A confirmation of your application, including a 9-digit McGill identification (ID) number, will be sent via e-mail between 24 to 48 hours after submitting your application. This McGill ID number will provide you access to Minerva where you will be able to track your application and upload supporting documents as needed. N.B. If you have applied to McGill in the past but never enrolled in courses, you will have to submit a new application via the web application rather than through Minerva.

Graduate applicants will obtain access to Minerva once they accept an offer of admission.

I'm receiving a "You're not authorized to access Minerva" error message

If you have applied to McGill in the past but never enrolled in courses, you will have to submit a new application via the web application rather than through Minerva. Graduate applicants for Summer 2023 onwards should submit their application in Slate rather than Minerva.

I don’t remember my login credentials to access Minerva

You can access Minerva using either your McGill username and password or your McGill ID number and PIN. Your McGill ID was emailed to you when you originally applied to McGill. If your McGill ID is a 7-digit number, simply use the same ID but add “11” to the beginning.

I need to order an archived transcript but I don’t have access to Minerva

If you studied at McGill prior to 1972 you can contact Service Point to obtain your login credentials.

Still having trouble?
You can fill out this form to obtain your Minerva login information.