COVID-19 Update

To promote social distancing and help with “flattening the curve”, the Brown Student Services Building and the Student Services area in the Centennial Centre are closed until further notice.

All of us in Student Services know that this is a difficult time, and that our students are looking for guidance and support. As this situation is rapidly evolving for us too, we might not have all the answers right away. But we are here to help you get through this, and we will get through this—together. 

Access services remotely

Wait Times

Student Services is committed to providing, clear transparent information about the services it offers. Almost all of the services we offer are funded by your Student Services fee.

We understand that there is often a wait time before getting an appointment in some of our units.  The chart below is updated bi-weekly, and provides the timeframe for all urgent services and pre-booked services..

  • 8 Undergraduate Advising and CV appointments available daily. In-person registration starts at 9am on the day of and appointments are first-come, first-served. 
  • 3 Graduate Advising and CV appointments available on Mondays and Wednesdays. In-person registration starts at 9am on the day of and appointments are first-come, first-served 

Learn more

Grad: 2 days
Undergrad: 5 days

Appointments available daily and are first-come, first-served. 
Learn more

Note: ISS does NOT provide advising on Permanent Residence (PR).

1-2 days

Check-in appointments are available on Monday, Wednesday and Friday for students currently registered with OSD. In-person and phone registration starts at 9am on the day of and check-ins are first-come, first-served.
Learn more

Note: New students are required to book an appointment.

2-3 days
SCHOLARSHIPS AND STUDENT AID If you are in need of an emergency loan for essentials, visit the Scholarships and Student Aid Emergency Loan webpage for instructions. 2 days

Drop-in appointments with a doctor/nurse or mental health professional (30-minute consultation) are available daily. In-person registration starts at 8am on the day of and appointments are first-come, first-served. As drop-in slots fill up quickly, it is important to arrive at the Hub as early as possible.
Learn more (updated January 2020)


Doctors: 7-12 days (or drop-in)
Nurses: 5-7 days (or drop-in) 
Dietitians: 3-4 weeks
Counsellors: 1-4 weeks (including LWAs)

Psychiatrists: 2-3 weeks

Last updated: Monday, May 6, 2019

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