For your Information Technology (IT) needs

McGill's IT Services website is your one-stop shop for all central IT services at McGill. Visit www.mcgill.ca/it to:


  • Get IT service descriptions and read FAQs.
  • Find detailed information such as service cost and service availability as well as instructions on how to access the service and get IT help and support.
  • Find system availability, down times and new service announcements posted under Announcements and Events.
  • Search the McGill IT Knowledge Base.

Some of the basic IT services to get you started are: Logging In, myMcGill (the University portal), myCourses, Getting Connected and Safe Computing.

Logging In

You need to use your McGill Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and McGill Password to access many central IT services including: myMcGill, myCourses, email, wireless, Virtual Private Network (VPN), and McGill's dialup access service (DAS).

To find out your McGill Username and set your McGill Password:


  1. Log in to Minerva (using your 9-digit McGill ID number and your PIN).
  2. Go to Personal Menu > Password for McGill Username.
  3. Follow the onscreen instructions.

myMcGill (the University portal)

myMcGill is the central access point where you:


  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the McGill Library Catalogue.
  • Keep abreast of the latest McGill news.
  • And more.

Click myMcGill at the top-right corner of any McGill website (www.mcgill.ca) and sign in using your McGill Username and McGill Password.

Browser compatibility

myMcGill currently supports the latest versions of the following browsers:


  • Internet Explorer (IE) (Windows).
  • Firefox (Mozilla) (Windows/Macintosh).
  • Netscape (Windows).

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through myMcGill.


  • Sign in using your McGill Username and McGill Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Your McGill Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the official way the University communicates with you by email. For information on the policy see Email Communication. Access your email at http://exchange.mcgill.ca or through the myMcGill portal using your McGill Username and McGill Password. View your McGill Username, McGill Email Address and set up your McGill Password on the Minerva Personal Menu.

Online Student Directory

Opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Access to the following services is through your McGill Username and McGill Password. You can find more details on the following services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the McGill Wireless network. Log in to the Wireless network using your McGill Username and McGill Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than McGill's DAS, you need to establish a VPN connection to access McGill restricted sites and resources (e.g., Library databases). Log in to VPN using your McGill Username and McGill Password.

Dialup Access (DAS): If you do not have a high speed ISP, use McGill’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your McGill Username and McGill Password.

McGill Residences Telecommunications: For students living in McGill Residences and McGill Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see http://webforms.mcgill.ca/labs.

Connectivity@McGill iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus and other software from McGill's Software Licensing site at www.mcgill.ca/software. Find out more about software licensing and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in myMcGill

Setting up your security questions and answers for your McGill Password allows you to use the Forgot Password? link found on several McGill applications, should you forget it.

Once you have set up your McGill Password in Minerva, log into myMcGill (http://my.mcgill.ca) and click the McGill Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at www.mcgill.ca/it, go to Welcome New Students.

McGill IT Knowledge Base: Search the Knowledge Base at http://knowledgebase.mcgill.ca/it for answers to commonly asked questions about IT.

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at http://webforms.mcgill.ca, or find ICS Service Desk information at www.mcgill.ca/it.

Programs, Courses and University Regulations—2009-2010 (last updated Mar. 31, 2010) (disclaimer)