Why so many bosses are bad

Maclean's: For a long time, one of Canada’s largest residential landlords, Canadian Apartment Properties Real Estate Investment Trust (CAPREIT), admittedly did better at managing its properties than its staff did. Its workers were disengaged and unhappy, and their managers were not providing the right sort of feedback. “People didn’t feel they were being recognized for their efforts, they didn’t feel any sense of accomplishment, and the work they did was kind of just seen as, ‘Oh, that’s your work,’ ” says Jodi Lieberman, vice-president of human resources. Read more.