Authors: M. Marabelli, and Emmanuelle Vaast
Publication: Information and Organization, Volume 30, Issue 3, September 2020, 100314
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Published on: 13 Nov 2020
Authors: A.V. Sergeeva, Samer Faraj, and M. Huysman
Publication: Organization Science, Volume 31, Issue 5, October 2020, Pages 1248-1271.
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Because new technologies allow new performances, mediations, representations, and information flows, they are often associated with changes in how coordination is achieved. Current coordination research emphasizes its situated and emergent nature, but seldom accounts for the role of embodied action. Building on a 25-month field study of the da Vinci robot, an endoscopic system for minimally invasive surgery, we bring to the fore the role of the body in how coordination was reconfigured in response to a change in technological mediation. Using the robot, surgeons experienced both an augmentation and a reduction of what they can do with their bodies in terms of haptic, visual, and auditory perception and manipulative dexterity. These bodily augmentations and reductions affected joint task performance and led to coordinative adaptations (e.g., spatial relocating, redistributing tasks, accommodating novel perceptual dependencies, and mounting novel responses) that, over time, resulted in reconfiguration of roles, including expanded occupational knowledge, emergence of new specializations, and shifts in status and boundaries. By emphasizing the importance of the body in coordination, this paper suggests that an embodiment perspective is important for explaining how and why coordination evolves following the introduction of a new technology.
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Published on: 13 Nov 2020
Authors: Emmanuelle Vaast and Alain Pinsonneault
Publication: MIS Quarterly, Forthcoming
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Occupations are increasingly embedded with and affected by digital technologies. These technologies both enable and threaten occupational identity and create two important tensions: they make the persistence of an occupation possible while also potentially rendering it obsolete and they bring about both similarity and distinctiveness of an occupation with regard to other occupations. Based on the critical case study of an online community dedicated to data science, we investigate longitudinally how data scientists address the two tensions of occupational identity associated with digital technologies and reach transient syntheses in terms of “optimal distinctiveness” and “persistent extinction.” We propose that identity work associated with digital technologies follows a composite life-cycle and dialectical process. We explain that people constantly need to adjust and redefine their occupational identity (i.e., how they define who they are and what they do). We contribute to scholarship on digital technologies and identity work by illuminating how people deal in an ongoing manner with digital technologies that simultaneously enable and threaten their occupational identity.
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Published on: 13 Nov 2020
Authors: S. Spataro and Lisa E. Cohen
Publication: Journal of Organizational Psychology, Volume 20, Issue 1, June 2020, Pages 82-103.
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Published on: 13 Nov 2020
Authors: S. Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault
Publication: Information Systems Research, Volume 31, Issue 1, March 2020, Pages 258-285.
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The primary goal of this study is to investigate the financial returns to firms’ communication actions on a firm-initiated social media platform by focusing on Facebook Business pages. To this end, we conceptualize and quantify two types of firms’ communication actions on social media: posts and responses to customer messages. Furthermore, we classify a firm’s responses to customer messages based on the valence of customer messages—positive versus negative—and examine the effects of volume as well as timeliness of the two types of a firm’s responses to customer messages on firm performance. Using a sample of 63 South Korean firms across industries over a three-year period (5,566 firm-week observations), we find that the volume and timeliness of a firm’s responses to negative customer messages, which are associated with an increase in customer satisfaction, have a significant positive impact on the firm’s market performance measured by abnormal returns and Tobin’s q. Interestingly, the results suggest that a firm’s posts and its responses to positive customer messages are not significantly associated with firm performance. Furthermore, we find that a firm’s posts and its responses to negative customer messages exhibit complementarities in contributing to firm performance. Our results are robust to various alternative specifications, econometric concerns, and Facebook’s policy changes, such as EdgeRank and Promoted Post. Our findings underscore the business value of firms’ actions on social media and provide unique and important implications for theory and practice regarding the appropriate ways to use social media for building and managing customer relationships.
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Published on: 10 Nov 2020
Authors: S. Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault
Publication: Information Systems Research, Volume 30, Issue 3, September 2019, Pages 1073-1097.
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Although software patents have been growing steadily since 1996, when the restrictions on the patentability of software were eliminated, their value and impacts on the firm’s profits remain unclear and ambiguous. Drawing on the real options theory and the literature on exploration and exploitation, we develop a novel theoretical framework to assess the value of software patents. Moreover, we examine the impact of contextual factors related to the nature of innovation underlying firms’ patent portfolios (exploitative versus explorative) and the environmental uncertainty (competitiveness and dynamism) on the value of software patents. Specifically, we examine the interaction effect of a firm’s software patent stock and its innovation orientation on firm value in markets exhibiting different levels of environmental uncertainty. Based on a large-panel data set consisting of 602 U.S. firms, our results indicate that a software patent portfolio having higher levels of explorative orientation is associated with a higher firm value (as measured by Tobin’s q) in environments exhibiting low dynamism and high competitiveness. By contrast, a software patent portfolio with higher levels of exploitative orientation is associated with a higher firm value in environments with high dynamism and low competitiveness. We discuss the implications for research and practice.
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Published on: 10 Nov 2020
Maxime Cohen, Associate Professor of Retail Management and Operations Management, was recently appointed Associate Editor of Management Science
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Published on: 30 Oct 2020
Professor Patrick Augustin has been awarded the Best COVID-19 Related Paper at the International Risk Management Conference 2020.
The paper, titled In Sickness and in Debt: The COVID-19 Impact on Sovereign Credit Risk, explored the relation between economic growth shocks and sovereign default risk during the current pandemic.
The award-winning paper was co-authored by Valeri Sokolovski, Marti G. Subrahmanyam, and Davide Tomio.
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Published on: 20 Oct 2020
Authors:Alexander Beath, Sebastien Betermier, Chris Flynn, Quentin Spehner
Published: July 21, 2020. Available at SSRN
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Published on: 10 Sep 2020
Authors: Elena Obukhova, Brian Rubineau
Publication: Industrial Labor Relations Review (ILR Review), July 28, 2020
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Published on: 3 Sep 2020
Four Desautels professors have been awarded research grants by the Institute for Data Valorization (IVADO), a Montreal-based scientific and economic data science hub. The grants will fund three two-year research projects led by Desautels professors as part of IVADO’s Fundamental Research Funding Program.
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Published on: 1 Jul 2020
Congratulations to Professor Patricia Faison Hewlin and her colleagues across 25 academic institutions who have been awarded a Social Sciences and Humanities Research Council of Canada (SSHRC) Partnership Grant for the establishment of the "Inclusive Innovation and Entrepreneurship Network (IIE-Net)".
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Published on: 4 Jun 2020
McGill University has awarded Professor Warut Khern-am-nuai with MI4 Emergency COVID-19 Research Funding to examine social media data to help retailers identify panic buying behavior during the pandemic.
This one-year project will help retailers identify surge demand early so that they can better distribute essential products like hand sanitizer and toilet paper for the benefit of both retailers and consumers.
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Published on: 29 May 2020
Anthony C. Masi, Professor of Industrial Relations & Organizational Behaviour at the Desautels Faculty of Management, has received MI4 Emergency COVID-19 Research Funding.
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Published on: 29 May 2020
McGill University has awarded Professor Juan Serpa with MI4 Emergency COVID-19 Research Funding to monitor COVID-19’s impact on business in Canada and across the world. Titled Quebec Data Central for Impact of Covid-19 on Society and Business and for a Post-Pandemic World, the one-year project aims to support businesses, researchers and policymakers in making informed decisions in the post-COVID era.
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Published on: 8 May 2020
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