Advisor with pen and notebook

Case Management Services

Case Management Services

The Office of the Dean of Students has an in-house Student Affairs Case Manager who provides Case Management services to students at McGill.

The Case Manager is the main contact for students seeking help and for any party who wishes to express concern about a student.

Student reading a book

Are you a student who has an academic or non-academic/personal concern, or is looking for help, guidance, or support?

Woman sitting with a coffee

Are you another party (instructor, TA, staff member, friend, roommate, parent, etc.) who wishes to express concern for a student?

The Case Management Process

What is Case Management?

Case Management is a collaborative process between a student, a Case Manager, and other concerned parties with the intention of improving the student's academic and personal outcomes. It usually involves a meeting with the Case Manager who will listen to the student's case, offer support, connect the student with resources, and facilitate positive solutions. The Case Manager may also follow up with the student and/or other parties concerned (i.e., the student's faculty) where necessary.
 

Case Manager Objectives

The objectives of the Case Manager are to:

  • Provide students with support and referrals;
  • Follow up with students and other community members who have expressed concern; and
  • Help students reach their academic potential and maximize positive outcomes.

When speaking with students, the Case Manager will explain that there are limitations to what can be done, so that expectations are reasonable.
 

Meetings with Students

The Case Manager will reach out to students and invite them to meet. It is the student's decision to accept or decline this meeting.

The meeting can be about complicated concerns which could not be resolved in a Department or Faculty setting (i.e., when a student feels their situation was handled unfairly). The Case Manager will facilitate either a solution or a discussion between the student and their Faculty. The Case Manager does not act as an advocate or mediator in this situation.

The meeting can also be about extenuating circumstances for which the student may require academic accommodation (i.e., a death in the family; an emergency situation like a fire or flood at home; confusion, severe stress, depression, or self-harm; harassment; etc.). The Case Manager will decide which level of intervention is necessary (i.e., referral to Counselling or Psychiatric Services; referral to an academic advisor; academic accommodation; emergency housing; or, if there is concern for the safety of the student or others, Security Services or 911).
 

Discussion & Support

In the meeting, the Case Manager and student will discuss both the factors contributing to the student's struggle and their objectives for the future.* Based on this information, the Case Manager will recommend relevant support services.

Through this process, the Case Manager ensures that the priority is the student's well-being.

*It is important to note that Case Management is not a replacement for professional therapy or counselling.
 

Contacting the Case Manager

The Case Manager can be reached:

  • By email: casemanager [at] mcgill.ca
  • By phone: 514-398-1881 or 514-398-4990

The Case Manager will also be alerted when an instructor expresses concern for a student through the Early Alert System.