- Bring together services currently offered in 6 different locations in 4 different buildings.
- End the needless run-around that students have described, at best, as frustrating.
- Transform the profile of services from ‘behind the scenes’ and ‘scattered’ to a cohesive and prominent place in the heart of campus.
- Provide intensive professional development to our employees to equip them to provide best-in-class services to our students.
- Empower our employees to make decisions on the front line.
- Build on the tradition of excellence at McGill through the enhancement of the student experience.