ITM 319 - Incident Management

NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff
Prerequisites: None
Duration: 1.5 hours

Course format: Workshop Register (Choose the session that best fits your schedule)

This course provides an overview of incident management in ServiceNow.

• How to locate incidents assigned to you or your team
• How to acknowledge, work on, and resolve an incident
• How to create an incident from a ticket