Updated: Wed, 10/02/2024 - 13:45

From Saturday, Oct. 5 through Monday, Oct. 7, the Downtown and Macdonald Campuses will be open only to McGill students, employees and essential visitors. Many classes will be held online. Remote work required where possible. See Campus Public Safety website for details.


Du samedi 5 octobre au lundi 7 octobre, le campus du centre-ville et le campus Macdonald ne seront accessibles qu’aux étudiants et aux membres du personnel de l’Université McGill, ainsi qu’aux visiteurs essentiels. De nombreux cours auront lieu en ligne. Le personnel devra travailler à distance, si possible. Voir le site Web de la Direction de la protection et de la prévention pour plus de détails.

Event

ITM 340 - ITSM Problem Management

Thursday, May 2, 2024 13:30to15:00

NOTE: These sessions are available ONLY to IT Services Units.

Target Audience: All IT Services staff.
Prerequisites: None.
Duration: 1.5 hours
Course format: Workshop

Register now (Choose the session that best fits your schedule)

Description: This course provides an overview of the problem management process in ServiceNow, explaining what Problem Management is and how to create and resolve a problem in ServiceNow.

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