Get help

Our new IT Support site is an integrated one-stop shop for your IT needs. Search or browse knowledge articles, make requests for standard IT services, report issues or ask questions, follow up on your tickets, view the status of systems, and more.

Follow the link below to the new site, which is hosted on Service-Now.com.  Sign in to access all content available to you.
 

>>  Go to the IT SUPPORT site (mcgill.ca/itsupport)  >> 

NOTE: At this initial release, not all our request forms have been transferred into the new site. Some links may take you to legacy webforms. We will continue to integrate these forms into the new site over the coming months.


What you'll see on the IT Support site:

browse knowledge icon Browse knowledge

Search or browse knowledge articles to learn about services, find instructions, FAQs and best practices.

 

Make request icon Make a request

Request standard IT services, such as setting up computers, printing refunds, website permissions, etc.

 

Report issues iconReport an issue

If something's not working or you can't find the answer in our knowledge base.

 

 

ticket icon View your tickets

Follow up on all your tickets, requests, incidents and business needs, view details and include additional information if needed.

announcements icon Check system status

View announcements and check for outages or planned maintenance on systems you use.

thumbs-up icon Give feedback

Submit satisfaction surveys to let us know how we're doing. Rate and comment on knowledge so we can improve content.


Contact the IT Service Desk

IT Sevice Desk consultant

Our Service Desk includes front-line specialists to assist you with urgent issues and requests.*  For non-urgent issues and questions, visit our IT Support site.

Ways to connect with us for urgent issues or in-person help:

Telephone icon   Call 514-398-3398
Monday to Thursday, 8:00 am - 7:00 pm*
Friday, 8:00 am - 5:00 pm

*Note: To resolve some issues, the Service Desk may need to consult with other IT units whose office hours are 9:00 am to 5:00 pm.

Students seeking help on Minerva, call 514-398-7878

 

Information icon  Visit us for walk-in support (Temporarily closed)

Downtown campus:
688 Sherbrooke West, Room 285
McLennan Library Building, main floor

Macdonald campus:
Macdonald Stewart, Room MS2-025

Walk-in hours:
Monday to Friday, 9:00 am to 4:45 pm

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