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Internet service upcoming changes - March 22 and March 27

Please be advised that upcoming activities by IT Services later this month may cause a short interruption in Internet service. This work is a prerequisite for the implementation of a more performant network (Internet and research network) and safer computing for the McGill community. Details are in the grid below. 

Published: 15 Mar 2018

RESOLVED: Ongoing issues with telephone service in downtown McGill buildings

The telephone service has been restored to all downtown McGill buildings.

ORIGINAL MESSAGE: Posted on March 14 at 10:31 am

Service has been restored to McGill's PBX service after yesterday's outage, however, there are ongoing telephone problems in some buildings on the downtown campus.

Published: 14 Mar 2018

Data Privacy Cartoon Caption Contest: Finalists announced and voting begins!

Congratulations to our three finalists!

Thank you for all your fantastic submissions to the Data Privacy Cartoon Caption Contest! Congratulations to our finalists Timothy Campbell, Marc Delesclefs and Marina Minh Nguyen.

Published: 2 Mar 2018

UPDATE: Webtop and UApply - problem resolved

UPDATE 10:45 AM: Webtop can now be accessed and documents can be updloaded in uApply.

Original message, February 22, 10 AM

Webtop and UApply are currently experiencing issues.  The technical team is working to resolve the problem as quickly as possible. 


Published: 22 Feb 2018

RESOLVED: Problem accessing Lecture Recordings from myCourses

The problem reported earlier has now been resolved. Lecture recordings are once again accessible from myCourses.

Original announcement: There is currently a problem accessing lecture recordings from myCourses. Note that the actual recording of lectures is not affected, and all recordings should become available to students once the issue is resolved.

Published: 19 Feb 2018

Data Privacy Cartoon Caption Contest

How clever are you when it comes to data privacy?

IT Services has a cartoon in need of a caption and we are hoping you can help! The cartoon is from the classic tale that most of us know: Cinderella. What most don’t know is what Cinderella’s story can tell us about data privacy.

IT Services is holding a contest open to all students, faculty and staff. We need your help to add a new spin to an old story. Who is speaking and what is being said? Well, that’s up to you.

Published: 15 Feb 2018

Speak up and shape the future of telecommunications at McGill!


Please take a few minutes to fill out the staff survey about telecommunications habits at McGill. 

Published: 9 Feb 2018

UPDATE: BitDefender Threat Scanner – Error message

UPDATE: The resolution of this issue is in progress. More information will follow soon. Thank you for your ongoing patience.

Published: 6 Feb 2018

New uPrint print drivers available for download on personal computers / laptops

IT Services recommends that you download the latest uPrint drivers on your personal computers / laptops.

Visit the IT Knowledge Base for instructions on how to manually install the drivers for your OS.

uPrint drivers for McGill-managed desktop computers/laptops will be deployed by your IT System Administrator.

For more information on the uPrint service, please see:

Published: 29 Jan 2018

RESOLVED: Issues accessing some network drives on McGill's central file servers

UPDATE January 29th @ 11:40am: ISSUE HAS BEEN RESOLVED


Original message:

Due to an issue with our file servers, some network drives are currently inaccessible. As a result, you may also experience issues trying to login to a computer on campus.

We are investigating the problem, and apologize for any inconvenience.

Published: 29 Jan 2018

Modern Authentication to be enabled in the cloud for Exchange and Skype for Business

At 9 AM on Friday January 19th, 2018, Modern Authentication will be enabled in the cloud for Exchange and Skype for Business. The impacts of this change are detailed below.

Published: 18 Jan 2018

Wrapping IT up for 2017 - A recap of IT initiatives over the past year

Changes and advances in technology allow McGill to continuously improve services to the university community while delivering efficiency and sustainable value. Whether it be to implement a new product, integrate systems, or develop in-house functionality, IT Services is proud to have collaborated on many of the university's major projects.

Published: 5 Jan 2018

RESOLVED: D2 experiencing issues


The issue affecting D2 is now resolved. 



Please be advised that users are presently unable to view, download, upload, import or edit documents through D2, McGill’s Document Management System. We are currently investigating the issue and are working towards a resolution.

Published: 3 Jan 2018

COMPLETED: uPrint is available following the upgrade

December 15, 2017: The uPrint service is once again available.

ORIGINAL MESSAGE: December 14, 2017:

The uPrint service will be unavailable due to an upgrade on Thursday, December 14 at 5 pm until Friday, December 15 at approximately 6 am.

Published: 15 Dec 2017

Trend Micro 2018 renewal key now available, and information about new antivirus solution at McGill





Network and Information Security Upgrade: New antivirus solution at McGill

The following announcement was sent to all McGill Staff and Students on December 12, 2017.

To all community members:

Published: 13 Dec 2017