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Better Service for the Monteregian English-Speaking Clientele Requiring Second-Line Physical Rehabilitation Services
Agence de la santé et des services sociaux de la Montérégie
Centre montérégien de réadaptation (CMR)
To realize this project, the Centre montérégien de réadaptation is working in collaboration with McGill University to coordinate internships and participate in McGill career days. The CMR also has the support of the Townshippers Association to promote integration for students interning at the Granby service point.
The Centre montérégien de réadaptation project is specifically intended for McGill students in speech therapy, social work and psychology/neuropsychology and college-level special education students at Champlain College Lennoxville and Vanier College who are able to meet the needs of an English-speaking clientele. DESCRIPTION
The Centre montérégien de réadaptation project aims to better serve the English-speaking clientele in the Châteauguay, Vaudreuil-Dorion, Valleyfield, Longueuil and Granby sub-regions by increasing the number of interns and the employee hiring rate in response to this clientele's needs. To meet this objective:
The CMR intends to train at least one intern who is able to meet the needs of this clientele in each of the following fields: speech therapy, social services, psychology/neuropsychology and special education. To date, the CMR has never had interns in special education from Champlain College or Vanier College and, since 2009, has only provided placements for three speech therapy interns from McGill. It also intends to support internship supervisors and recognize their contribution, and, finally, increase its support to interns. The CMR will promote itself as an internship site with the targeted educational institutions and meet with internship coordinators to inform them about various clinical internship possibilities. All internship supervisors who train students from these educational institutions and who have never received training to do so will be enrolled in internship supervision courses. If needed, agreements will be made with private partners. Internship supervisors will also benefit from support from professional counsellors who will develop supervision tools. In order to facilitate their integration into their new environment, interns from the Granby sub-region will receive support from the Townshippers Association.
The efforts of the Centre montérégien de réadaptation to strengthen its relationships with certain English-speaking educational institutions resulted in the centre receiving two interns from McGill University. Of these two internships, planned for fall 2012, one was cancelled for medical reasons and the other was postponed to January 2013 because the student did not yet have all of the prerequisites. The Centre also planned to train all the supervisors who would welcome students from these educational institutions. Seven supervisors received training over four-days: two in physiotherapy, two in speech therapy, two in neuropsychology and one orthotics/prosthetics technician. Finally, in November, with a continued aim to increase the CMR’s visibility with graduates capable of providing services to an English-speaking clientele, the CMR participated in the McGill Social Work Career Fair and promotional materials were produced for this.
Internship Choices for Speech Therapy Students in the CSSS La Pommeraie Territory in Order to Better Meet the English-speaking Population's Needs
Agence de la santé et des services sociaux de la Montérégie
Centre de santé et de services sociaux La Pommeraie
To realize its project, the CSSS La Pommeraie has the support of its key partners: The Townshippers Association and the Centre de la petite enfance Les Pommettes rouges, coordinating office for family daycares throughout its entire territory (20 facilities, 1,000 children). It also has support from the Table de la petite enfance de Brome-Missisquoi, the Centre montérégien de réadaptation, the Centre jeunesse and the Centre régional de déficience intellectuelle.
The CSSS La Pommeraie’s project targets university-level interns able to meet the needs of an English-speaking population.
In order to meet the institutional and the regional priorities with regard to health and social services for the English-speaking population more effectively, the CSSS La Pommeraie's objective is to attract a greater number of interns and boost the hiring and retention of professionals who are capable of meeting this clientele's needs. Specifically, as part of the project, it wants to counter the service shortage in speech therapy in its territory, specifically with regard to service accessibility for the English-speaking population. To meet this objective:
Starting in March 2012, the CSSS will hire a speech therapist whose task will be to prepare, in consultation with its partners, a detailed proposal for internships in speech therapy; to inventory the needs of the English-speaking population and to create or maintain relationships with the universities (McGill and others). The therapist will locate future internship locations and develop a speech therapy internship program, including an intern evaluation process at the end of the internship. Starting in May 2012, the CSSS La Pommeraie plans to implement two four-week internships that meet five days a week; then two twelve-week internships for summer 2012 that also meet five days a week. Finally, two students will benefit from a twelve-week internship that meets one day a week during the fall of 2012. In addition to providing support to interns in all tasks related to speech therapy, the person in charge of supervision will see to training and integrating interns into the institution and the community, and maintain a relationship with the universities.
In order to help alleviate the shortage of speech therapy services in its area, the CSSS La Pommeraie dedicated the first few months of its project (2011-2012) to planning its internship offerings. This task was entrusted to a speech therapist who was hired under contract as part of the project and who worked in partnership with the Eastern Townships School Board, the CPE Les Pommettes Rouges, McGill University and the Townshippers. The internship offerings circulated in the databases of four universities. Despite continuous discussions between the institution and the educational institutions, only one, thirteen-day internship came to fruition in fall 2012.This in-depth work helped identify obstacles that needed to be addressed. Among other things, the CSSS team is considering creating a continuous internship offering after noticing that it is difficult to attract candidates for internships of two days per week in an institution located far from their place of study.
Provide Service to the Centre jeunesse de la Montérégie’s Anglophone Clientele by Promoting the Welcoming and Retention of Bilingual Anglophone Interns
Agence de la santé et des services sociaux de la Montérégie
Centre jeunesse de la Montérégie (CJM)
Since 2008, the Centre jeunesse de la Montérégie has been developing a partnership with the Townshippers Association, which, among others, sent representatives to accompany the CJM during recruiting visits to various educational institutions. The Townshippers Association has also helped the CJM to develop, in other parts of its territory, partnerships with other English-speaking organizations that can facilitate recruitment of interns who are able to meet the needs of the English-speaking population. The CJM is a member of the Réseau communautaire de la santé et des services sociaux Montérégie Est (NPI: National Partnership Initiative).
As part of its intern recruiting activities, the Centre jeunesse de la Montérégie project targets students enrolled at both the university and college levels in the fields of social work, psychoeducation, criminology, special education techniques and social work techniques, who are able to meet the needs of an English-speaking clientele. As part of its activities for supervisors, the project targets service providers in these fields who are able to work with mainly English-speaking interns.
In order to have qualified staff capable of meeting the needs of its English-speaking clientele and to provide it with quality services, the Centre jeunesse de la Montérégie's objective is to recruit qualified supervisors interested in welcoming interns from English-speaking environments, developing training tools for these interns and visiting English-language educational institutions to spark students' interest in interning at the CJM. To meet this objective:
At each of its sites serving an English-speaking clientele (Granby, Cowansville, Châteauguay, Valleyfield, Vaudreuil, etc.), the CJM will identify, following meetings with managers and service providers, the needs of English-speaking interns and service providers interested in supervising them. These meetings are also intended to evaluate the future supervisors' support needs. The CJM will then identify materials that are likely to improve training of English-speaking interns, draft additional materials, if necessary, and translate intern training tools. Finally, in preparation of its visits to educational institutions, the CJM will prepare an informational booklet about the Centre.
Initially, the Centre Jeunesse de la Montérégie created a list of stakeholders interested in supervising interns enrolled in English-speaking educational institutions. Discussions were held with 11 supervisors to identify their specific support needs. In addition, the CJM produced a promotional pamphlet (1,000 copies in English, 2,000 in French). This measure was deemed a priority for recruiting targeted interns. Translation of three documents from the welcome booklet for the fall 2013 internships is also planned. The CJM has also published an introductory booklet about the Centre. It also participated in a career fair organized by McGill University in November 2012.This promotional tool has been particularly well received. After this fair, a social work student completed an internship at the CJM in winter 2013 and another student is enrolled for fall 2013.Other visits are planned for 2013, particularly at Dawson and Champlain Colleges and Bishop’s University. Finally, the CJM has a new form allowing it to refer an intern who is a candidate for employment directly to human resources.
Implement Development and Integration Measures for Bilingual Interns in Montérégie to Ensure Access to Services by the English-speaking Population
Agence de la santé et des services sociaux de la Montérégie
The Agency is assured of support from its institutions to identify the needs of each one and to carry out, at the local level, the actions generated at the regional level. The regional visibility committee will support the Agency in developing partnerships with educational institutions. As for the “best practices” regional committee, it will share with the Agency its advances with regard to implementing measures and support tools for interns. Finally, the Agency’s communications sector will help coordinate the Agency's presence at job fairs, preparations for welcoming interns and translation of various tools.
The project is intended specifically for students who are able to meet the needs of an English-speaking clientele and are enrolled in college or university level programs leading to a diploma or degree in one of the following 13 occupations: social worker, special education teacher, client care attendant, psychologist, nurse, occupational therapist, nursing assistant, physiotherapist, respiratory therapist, human relations officer, speech therapist, pharmacist, audiologist.
The Agence de la santé et des services sociaux de la Montérégie project generally aims to meet the priorities of the region and its institutions with regard to access to health and human services for the English-speaking population. It aims to attract more interns who are able to serve this clientele and to establish, along with the internship supervisors, the need to implement an intern welcoming and integration process. To meet this objective:
In December 2011, the Agency conducted a regional survey with nine of its institutions, serving a population that includes more than 10% English-speakers, aimed at discovering the need for interns who are able to serve this clientele in the 13 occupations deemed vulnerable. To meet the needs identified, the Agency plans, as part of the A Bridge to Hiring to either participate, as opportunities arise, in various job fairs organized by English-language educational institutions, or to organize an open house for students in one of these regional institutions with an information session and visit. Promotional tools and activities (booth, visuals, documentation) will be created to reach the target audiences (students, institutions, educational institutions and other partners). The Agency will then translate the “Careers” section of its website and some of the tools developed by the “best practices" regional committee (e.g. the assessment grid for interns and the tutor) into English.
In order to attract to the region’s institutions a greater number of interns capable of providing services to an English-speaking clientele, and to build upon the work already accomplished, the agency produced pamphlets to distribute at career fairs to help promote available internships and employment opportunities at institutions in the Montérégie. In November 2012, the agency participated in the McGill University Social Work Career Fair. It had previously promoted this fair with its branches so that they could raise awareness of their internship possibilities and employment opportunities. During this fair at McGill, the agency met with 32 students and eight left their resumes. The agency also translated the Careers section of its website into English and translated three tools developed by the Regional Committee for Best Practices in Internship Management: the intern learning activity packet for managers/guides, the internship evaluation form for interns and the internship evaluation form for instructors.