Access your EFAP:


Employee and Family Assistance program - EFAP


Morneau Shepell

Access your Employee and Family Assistance Program 24/7 365 days of the year by phone, web or mobile app.


We all face problems at times, and sometimes these problems become too difficult for us to manage on our own. We may need assistance, advice, or just someone who will listen.  Your Employee and Family Assistance Program (EFAP) is there to provide support when you are facing personal or work related difficulties that may be adversely affecting your life.

 What does your EFAP offer?  Who is eligible?

The Employee and Family Assistance Program or EFAP, is a confidential service offering short-term counseling and referral services at no cost to you. Access your EFAP 24/7 by phone, web or mobile app.

Your EFAP offers up to 4 sessions of counseling per issue (in person, by email, video conference or chat), and the possibility of an additional 2 sessions under exceptional clinical circumstances.  The reference period is from June 1 to May 31.

If long-term or specialized counseling is required, the counselor will assist you with a referral to another resource within the community. Consultation with this resource may involve a fee.  Consult the McGill Supplemental Health Plan (health practitioners) for information about coverage for psychological services.

Who is eligible? This program is available to regular staff members* who are members of the McGill University benefits program, their spouse and dependent children.  The services of the EFAP are provided by the University as part of your Benefits program.

(*Eligibility for this program does not continue post-retirement.)

McGill's EFAP provider, Morneau Shepell, provides you with direct access to qualified and experienced professionals from different fields (psychology, social work, educational counseling) who are accredited by their respective professional associates.

Anyone using the program is assured of the strictest privacy. Whatever you discuss with a counselor is kept absolutely confidential. Morneau Shepell's counselors will not release any information without your prior written consent.

Variety of counseling services

Confidential assistance is available for a broad range of personal and work-related concerns, such as:

  • Personal and/or job stress
  • Relationship issues
  • Substance abuse
  • Parenting issues
  • Separation and loss
  • Balancing work and family
  • Financial or legal problems
  • Traumatic events