January - April 2008
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Create project framework; consult with deans; establish project team
May to August 2008
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Begin discussions with partners to determine which services will be integrated; collect space requirements from all participating units; create space requirements document
July 2008
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Architects assigned; Project Manager assigned
August 7, 2008
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Submit space requirements document to project architects
August – September 2008
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Fine-tune space requirements; Graduate & Postdoctoral Studies Office (GPSO) retreat
September 17, 2008
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Initial space requirements document submitted to architects
September – October 2008
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High level decisions finalized with respect to overall points of integration amongst partner units
January - February 2009
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Final list of integrating services published
Launch and announcement of "Name that service" winner (staff contest)
Ongoing Business Process Mapping and re-thinking of current business practices
Student focus groups held regarding name contest and Welcome Centre features
February 2009
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Space design ratified
March - April 2009
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Announcement of new Service Point organizational structure, including position descriptions and staffing plan
Launch and announcement of Service Point "Logo contest" winner
Creation and launch of Professional Development plan for staff in partner units
April 2009
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Service Point managerial positions posted
May 2009
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Service Point hiring process underway for managerial positions
June 2009
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Service Point senior managerial staff selected
August 2009
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Service Point managerial positions filled; training commences
September to December 2009
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Service Point construction process underway
Training underway for Service Point staff
January 2010
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Commencement of integrated services delivery (soft launch) in James Administration building (front counters: room #205 and room #301).
Demolition phase at construction site completed by January 15th.
Construction launch of new Service Point mid-January.
June 2010
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Official launch of new Service Point Office (located on McTavish street) - grouping together services currently offered in 6 different locations
Summer 2010
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Launch of Arts & Science Student Affairs functions within Service Point