TECHNOLOGY:
Key technology solutions supporting service integration
- Talisma Knowledgebase
- Qnomy queue management
- HEAT ticket management system
- Call Center Anywhere
- MS Communicator
- Banner/Minerva
- Captiva/WebTop
DATA MEASUREMENT
Qnomy queue management
Measured in-person transactions by type prior to integration:
Enrolment Services:
Measured in-person transactions by type prior to integration:
Enrolment Services:
- McGill ID Card
- Transcript Pick Up
- Admission &
- Registrar’s Proof of Enrolment
- Legal Documents
- Other
- Account Payment
- Staff-Petty Cash/Deposits
- Sign Your US Loan
- Refund Request General Inquiries
- McGill Loan Pickup/Payments Collection Services
- ID Cards
- Registration and Enrolment
- Money Matters Admissions
- Exchange and Study Abroad
- Legal Documents Arts & Science Students
- HEAT email management - better tracking of numbers and types of emails
- Call Center Anywhere