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Are you receiving Minerva errors? Page not working / can’t be displayed

While using Minerva, you may see error messages, such as "This page can't be displayed" or "This page isn't working."

IT Services is aware of this issue and we are actively working to resolve it. Given the random and inconsistent occurrence of these errors, it has been difficult to identify the root cause.



Published: 5 Dec 2018

REMINDER: Trend Micro antivirus home editions (for Windows and Mac) expire December 2018

Please be aware that McGill’s license for the home editions of Trend Micro Internet Security (Windows) and Trend Micro Antivirus (Mac) will expire in December 2018.

Users who have installed these applications on their home computers through McGill will be responsible for acquiring antivirus solutions after this date. Please refer to the following articles for instructions and additional information:


Published: 22 Oct 2018

Upcoming IT Security updates at McGill: Cisco AMP


The following message was sent to the McGill community on November 29, 2018: 

From: MRO McGill Staff

Subject: Upcoming IT Security updates at McGill / Mises à jour de sécurité au cours des prochaines semaines


La version française suit.

This message is sent on behalf of IT Services.

Published: 29 Nov 2018

Stay safe online this Cyber Monday

With Cyber Monday on the horizon and Christmas just around the corner, the season of gift buying for our loved ones is upon us. The majority of retailers now have online shopping sites and it has never been easier to buy online.

Since more of us than ever will be doing our holiday shopping this way, we encourage you to beef up your cyber security knowledge so you stay safe online.



Published: 14 Nov 2018

And the winner is...

Congratulations Allan Jiang, winner of the Cybersecurity Awareness Month contest!

Thanks to everyone who participated and helped make this contest a success!

In case you missed it, check out the contest details here.

Published: 6 Nov 2018

RESOLVED: Network flood at McConnell Engineering - no network connectivity

Resolution: The affected network component was isolated and the connectivity issues have been resolved in the building.

Original issue: There is currently limited network access or no network access in McConnell Engineering due to a flood.

More information will be posted when it becomes available.

Thank you for your patience and understanding.

Published: 6 Nov 2018

Possible interruption of XMediusFax service October 31, 2018 due to system maintenance

Please be advised that due to system maintenance activities, a service interruption of up to 2 minutes may occur between 12 noon and 2 pm on Wednesday, October 31. Users sending and receiving faxes during this time may experience a slight delay in the transmission of messages.


We thank you for your understanding.




Published: 25 Oct 2018

IT Services provides free WiFi for guests during Homecoming

McGill IT Services will provide free guest WiFi service for family and friends visiting our campus during Homecoming weekend, starting on Thursday, October 11 and running through Sunday, October 14. 

With an influx of visitors expected on campus, we anticipate many of them will want to communicate with friends; sharing their homecoming experience on social media without the long distance or roaming fees.

Published: 2 Oct 2018

October is Cybersecurity Awareness Month

McGill IT Services Pledges to Support National Cybersecurity Awareness Month 2018 as a Champion

McGill IT Services is proud to announce that for a second year in a row it has become a Champion of National Cybersecurity Awareness Month.

We will be joining a growing global effort among businesses, government agencies, colleges and universities, associations, nonprofit organizations and individuals to promote the awareness of online safety and privacy.

Published: 1 Oct 2018

Trick or treat? McGill IT Services Cybersecurity Awareness Month contest!

While hackers want to trick you, McGill IT Services wants to treat you to lunch.

October is Cybersecurity Awareness Month, and McGill IT Services wants to treat a lucky cyber-savvy winner with lunch for two on us at the McCord Museum Café Bistro.

Published: 1 Oct 2018

RESOLVED: WMS features requiring search are failing to show results

Servers were overloaded so syncing was removed to reduce timeouts and errors. All search functions are back to normal.

ORIGINAL MESSAGE: September 21, 2018: 12:00 am

There is an issue with search in the WMS. This affects WMS features that require indexing. Sites are reporting no results showing for features such as site search, McGill Profiles, Channels Events Search, eCalendar courses/programs.

Published: 21 Sep 2018

RESOLVED: Data Warehouse is now refreshed

The Data Warehouse has been refreshed. Reports are now up-to-date.

ORIGINAL MESSAGE: September 6, 2018: 9:30 am

The Data Warehouse nightly refresh has been delayed. IT Services is in the process of refreshing the system now. Until this happens, you will see data/records from yesterday.

We thank you for your patience.

Published: 21 Sep 2018

New Cisco Anyconnect app for VPN connections on iOS 12

With the recent launch of iOS12, Cisco has released a New Cisco AnyConnect app, available from the App Store. AnyConnect is used to access McGill's virtual private network, which allows you to connect to internal resources, such as the uPrint system or remote access to computers on campus, from home or from a wireless connection.

If you have upgraded to iOS12 and have the old version of AnyConnect, you will be prompted with a message to update it.

Published: 19 Sep 2018

RESOLVED: Power outage at Macdonald Campus causes disruption of Wired and Wireless network connectivity

Update: Power and network connectivity was restored to Mac Campus at around 11:00 pm on August 29.

Original announcement: Macdonald Campus is currently experiencing a power outage, which has caused disruption of wired and wireless network connectivity in several buildings. Hydro Quebec technicians are working on the issue, and estimate that the power will be restored by 5:30 pm today. Please check back here for further updates.

Published: 29 Aug 2018

RESOLVED: myMcGill portal problem

Update - August 28, 2018: myMcGill portal is now available.

Original message - published August 6, 2018: myMcGill portal is currently unavailable. IT Services is still investigating the issue. We apologize for any inconvenience this may cause you.

Published: 28 Aug 2018