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Come Tech With Us! Meet IT Services

Think techies don’t speak your language? Think again! McGill IT Services invites you to come meet our team – and ask us anything! Enjoy free food, priceless advice about the technology in your life, and the chance to win prizes – all day. Come tech with us!

When: Wednesday, March 20 from 10 am to 3 pm

Where: 688 Sherbrooke St. West, Main Lobby & Room 110

Open to all - more details to follow!

Published: 20 Feb 2019

Data Privacy Meme Contest

What can we learn about data privacy from McGill’s past? In the IT Services meme contest, you decide!

The theme for this year’s Data Privacy Day Livestream LinkedIn event is “A New Era in Privacy”, so we thought it would be fun to reflect on what McGillians from previous eras might have to say about data privacy.

Published: 22 Jan 2019

RESOLVED: Wireless network connectivity issues at 680 Sherbrooke, McIntyre, and Life Sciences

RESOLVED: The issues affecting wireless connectivity in several buildings have been resolved.

Original message: Users have reported wireless connectivity issues in the following buildings:

680 Sherbrooke W.  McIntyre Medical Building Life Sciences Complex

 IT Services is working to resolve the issue. We apologize for the inconvenience.

Published: 21 Feb 2019

RESOLVED: Network connectivity issues throughout McGill

RESOLVED: The issue affecting network connectivity has been resolved. 

Original message, published February 14: McGill is currently experiencing network connectivity issues. IT Services is working to resolve the issue. We apologize for the inconvenience.

Published: 14 Feb 2019

RESOLVED: Wired network connectivity issues in several buildings due to power outage

The issue affecting wired connectivity has been resolved. 

Original message:

A power outage is currently affecting wired network connectivity in buildings around the University-Milton area, including:

Rutherford Physics Wilson Birks James Administration Wong

IT Services is working to resolve the issue. We apologize for the inconvenience.

Published: 12 Feb 2019

Coming soon – A new two-step sign-in to the Banner system!

Additional security will soon be added to the Banner system requiring a two-step sign-in, using your McGill username, and then your Banner User ID. This will not change how you use Banner once you are signed in; Banner administrative tasks and functions remain the same.

Banner users will receive an email with more detailed instructions along with the go-live date.

Published: 12 Feb 2019

uApply (Graduate Admissions System) - unavailable daily 5:00am to 5:15am (Eastern Time) for system maintenance

Please note that uApply will be unavailable daily from 5:00am to 5:15am (Eastern Time) for system maintenance.

Veuillez noter que uApply ne sera pas disponible tous les jours de 5h00 à 5h15 (heure de l'Est) pour la maintenance du système.

Published: 31 Jan 2019

RESOLVED: Microsoft Office 365 - users unable to authenticate or access services


Update: The issues affecting access to Microsoft Office 365 have been resolved. 

Original message (published January 29, 2019): Users may be unable to authenticate and access Microsoft O365 services at this time. IT Services is investigating the issue. We apologize for the inconvenience.

Published: 30 Jan 2019

RESOLVED: Telephone issues in Education building

Update: The issue affecting telephone service is now resolved. 

Original message: There are currently telephone issues in the Education building. 

We thank you for your patience while we investigate the problem.

Published: 21 Jan 2019

REMINDER: Trend Micro antivirus home editions (for Windows and Mac) expired December 2018

Please be aware that McGill’s license for the home editions of Trend Micro Internet Security (Windows) and Trend Micro Antivirus (Mac) expired in December 2018.

Users who have installed these applications on their home computers through McGill will be responsible for acquiring antivirus solutions after this date. Please refer to the following articles for instructions and additional information:


Published: 15 Jan 2019

Congratulations to Allan Jiang, winner of the Cybersecurity Awareness Month contest!

The winner of the Cybersecurity Awareness Month contest, Mr. Allan Jiang came to the McGill IT Services offices today to claim his prize: a lunch for 2 at the McCord Museum Café Bistro (100$ value)....

Published: 11 Jan 2019

Scam emails target McGill community using social engineering tactics

Several emails designed to appear as though they are from prominent members of the McGill community have targeted recipients both within and outside of the McGill community in recent weeks. These emails may request or provide information, including requests to send money. They have been identified as social engineering attacks.

Published: 10 Jan 2019

RESOLVED: Telephone maintenance affects North West sector of downtown campus

Update: Telephone service is back to normal as of 11:30 am.

Original announcement: Due to an emergency maintenance repair, telephone service is disrupted in the North West sector of the downtown campus. There should be no adverse affect on wired or wireless network connectivity.

We apologize for any inconvenience to you.

Published: 10 Jan 2019

Save the Date: January 28th is Data Privacy Day

January 28th is Data Privacy Day. Data Privacy Day is an international effort which began in the United States and Canada in January 2008 as an extension of the Data Protection Day celebration in Europe. Data Protection Day commemorates the January 28, 1981 signing of Convention 108, the first legally binding international treaty dealing with privacy and data protection. The Data Privacy Day campaign is officially led by the National Cyber Security Alliance (NCSA).

Published: 9 Jan 2019