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Documentum Upgrade on August 4

McGill’s Document Management Solution, Documentum (D2, Webtop, Captiva),  will be unavailable due to an upgrade from Saturday, August 4 until end of day August 5. As a result, the system will be unavailable during this period.

After the upgrade, users will not notice any difference to the service. It only impacts the back-end system and paves the way for future service improvements.

Published: 19 Jul 2018

New IT support ticketing system is live today!

McGill IT Services is happy to announce that we have successfully launched the new IT support ticketing system in ServiceNow.

Published: 16 Jul 2018

Banner (INB) restart planned for Friday, July 13 at 8 PM

Please be advised that a restart of Banner is planned for Friday, July 13 at 8 PM. The restart is not expected to cause a service disruption or affect automated background processes. In any case, we recommend that Banner users save their work and log off Banner prior to the restart.

Published: 12 Jul 2018

CANCELLED: July Minerva, Banner and uApply monthly downtime

The July Minerva, Banner and uApply (the Graduate Admissions System) maintenance that was scheduled for Saturday, July 7 at 10 pm to Sunday, July 8 at 2 am has been cancelled.

See all scheduled monthly downtimes for these systems.

Published: 5 Jul 2018

Office 365 Spring Photo Contest - winners announced

The votes are in! Congratulations to the winners and all participants.

The 3 photos that received the highest ratings were:

McTavish Street facing toward the mountain, submitted by Deepak Sridhar Redpath building evening, submitted by Steven Vieira McTavish street looking toward downtown, also submitted by Deepak Sridhar

These 7 photos receive honorable mentions:

Published: 26 Jun 2018

Planned facilities maintenance: Wired and wireless network outage July 1

Please be advised that planned maintenance activities by McGill facilities on Sunday, July 1 between 18:00 and 22:30 will affect power in several buildings on campus. 

Wired and wireless network connectivity in the following buildings will be unavailable for approximately 30 minutes during this time. 

List of affected buildings 

Published: 21 Jun 2018

RESOLVED: McGill VPN (virtual private network) currently unavailable

Update - June 21 at 2:45 pm The VPN is now up and running normally.

Original announcement - June 21 at 1:45 pm McGill's Virtual Private Network (VPN) is currently experiencing problems; users are unable to connect to in order to access secured McGill resources from outside the wired or wireless network.

Published: 21 Jun 2018

WiFi certificate changes - DigiCert replaces Thawte

Thawte, the company that provided digital signatures for many of McGill’s services, including Wifi, was recently acquired by DigiCert. As a consequence, certificates that were previously signed by “Thawte Primary Root CA – G3” are now being signed by “DigiCert Global Root G2”

Published: 19 Jun 2018

Voting begins for Office 365 Spring Photo Contest

A shortlist of photos has been selected by the IT Services committee and now it's your turn to rate them. The photos with the highest average rating will be declared the winners on Tuesday, June 26, 2018.

These photos will be featured throughout the year on McGill's Office 365 sign-in page: 

Published: 13 Jun 2018

IT Security Updates: Cisco AMP and Microsoft SCEP


The following message was sent to the McGill community on June 13, 2018: 

From: MRO McGill Staff

Subject: Upcoming IT Security updates at McGill / Mises à jour de sécurité au cours des prochaines semaines


La version française suit.

This message is sent on behalf of IT Services.

Published: 13 Jun 2018

World Password Day

May 3rd marks World Password Day, an annual event to raise awareness about the importance of good security habits and password hygiene. Take this opportunity to improve your password strength and help keep your online accounts secure as well as safeguard McGill’s information assets. 

Published: 3 May 2018

Office 365 Portal Photo Contest - Spring 2018

Do you have great shots of McGill campus-life? We're looking for new photos to feature on the Office 365 portal login page.

Published: 1 May 2018

Sign into McGill's Office 365 portal

The Office 365 portal gives students, faculty and staff members access to McGill Email (, OneDrive for Business cloud file storage, Office 365 ProPlus software, and a number of other useful cloud-based apps for content authoring and collaboration. 

Sign into the Office 365 portal at:

Learn more about Office 365 at:

Office 365 Spring Photo Contest - Vote for your favorites now till June 21st

Winning photos will appear on the Office 365 sign-in page throughout the year. Vote now!


Published: 17 Apr 2018

RESOLVED: uPrint Anywhere, Omnivox, on-premise Exchange mailboxes

A change in the Firewall configuration settings has been implemented to restore service. uPrint Anywhere, Omnivox (E-Elections) and all on-premise Exchange mailboxes should now be available.

ORIGINAL MESSAGE March 27, 2018 @ 1:07 PM

Due to firewall changes this morning, the following services are degraded:

Published: 27 Mar 2018

RESOLVED: Call Pilot Voice Mail messaging system unavailable


The Call Pilot Voice Mail messaging service has been restored. Users should now be able to access this service.

ORIGINAL MESSAGE:  The Call Pilot Voice Mail messaging system is currently unavailable on McGill telephones. 

We thank you for your patience while we investigate the problem. 

Published: 21 Mar 2018