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REMINDER: Trend Micro antivirus home editions (for Windows and Mac) expire December 2018

Please be aware that McGill’s license for the home editions of Trend Micro Internet Security (Windows) and Trend Micro Antivirus (Mac) will expire in December 2018.

Users who have installed these applications on their home computers through McGill will be responsible for acquiring antivirus solutions after this date. Please refer to the following articles for instructions and additional information:


Published: 22 Oct 2018

Issues accessing some network drives on McGill's central file servers

Due to an issue with our file servers, some network drives are currently inaccessible. As a result, you may also experience issues trying to login to a computer on campus.

We are investigating the problem, and apologize for any inconvenience.

Published: 17 Oct 2018

IT Services provides free WiFi for guests during Homecoming

McGill IT Services will provide free guest WiFi service for family and friends visiting our campus during Homecoming weekend, starting on Thursday, October 11 and running through Sunday, October 14. 

With an influx of visitors expected on campus, we anticipate many of them will want to communicate with friends; sharing their homecoming experience on social media without the long distance or roaming fees.

Published: 2 Oct 2018

October is Cybersecurity Awareness Month

McGill IT Services Pledges to Support National Cybersecurity Awareness Month 2018 as a Champion

McGill IT Services is proud to announce that for a second year in a row it has become a Champion of National Cybersecurity Awareness Month.

We will be joining a growing global effort among businesses, government agencies, colleges and universities, associations, nonprofit organizations and individuals to promote the awareness of online safety and privacy.

Published: 1 Oct 2018

Trick or treat? McGill IT Services Cybersecurity Awareness Month contest!

While hackers want to trick you, McGill IT Services wants to treat you to lunch.

October is Cybersecurity Awareness Month, and McGill IT Services wants to treat a lucky cyber-savvy winner with lunch for two on us at the McCord Museum Café Bistro.

Published: 1 Oct 2018

RESOLVED: WMS features requiring search are failing to show results

Servers were overloaded so syncing was removed to reduce timeouts and errors. All search functions are back to normal.

ORIGINAL MESSAGE: September 21, 2018: 12:00 am

There is an issue with search in the WMS. This affects WMS features that require indexing. Sites are reporting no results showing for features such as site search, McGill Profiles, Channels Events Search, eCalendar courses/programs.

Published: 21 Sep 2018

RESOLVED: Data Warehouse is now refreshed

The Data Warehouse has been refreshed. Reports are now up-to-date.

ORIGINAL MESSAGE: September 6, 2018: 9:30 am

The Data Warehouse nightly refresh has been delayed. IT Services is in the process of refreshing the system now. Until this happens, you will see data/records from yesterday.

We thank you for your patience.

Published: 21 Sep 2018

New Cisco Anyconnect app for VPN connections on iOS 12

With the recent launch of iOS12, Cisco has released a New Cisco AnyConnect app, available from the App Store. AnyConnect is used to access McGill's virtual private network, which allows you to connect to internal resources, such as the uPrint system or remote access to computers on campus, from home or from a wireless connection.

If you have upgraded to iOS12 and have the old version of AnyConnect, you will be prompted with a message to update it.

Published: 19 Sep 2018

RESOLVED: Power outage at Macdonald Campus causes disruption of Wired and Wireless network connectivity

Update: Power and network connectivity was restored to Mac Campus at around 11:00 pm on August 29.

Original announcement: Macdonald Campus is currently experiencing a power outage, which has caused disruption of wired and wireless network connectivity in several buildings. Hydro Quebec technicians are working on the issue, and estimate that the power will be restored by 5:30 pm today. Please check back here for further updates.

Published: 29 Aug 2018

RESOLVED: myMcGill portal problem

Update - August 28, 2018: myMcGill portal is now available.

Original message - published August 6, 2018: myMcGill portal is currently unavailable. IT Services is still investigating the issue. We apologize for any inconvenience this may cause you.

Published: 28 Aug 2018

IT Services welcomes new students for 2018

Look for the IT Services tent

We'll be at Discover McGill Day and on campus during the next two weeks. We would be happy to answer your questions and guide you to the IT resources you'll need.

Published: 27 Aug 2018

RESOLVED: Problems with several IT systems

This issue was resolved at around 14:55 today.


We are currently experiencing system problems affecting several IT services. We are investigating the situation and appreciate your patience while we resolve this issue.

Published: 15 Aug 2018

New IT support ticketing system is live today!

McGill IT Services is happy to announce that we have successfully launched the new IT support ticketing system in ServiceNow.

Published: 16 Jul 2018

Banner (INB) restart planned for Friday, July 13 at 8 PM

Please be advised that a restart of Banner is planned for Friday, July 13 at 8 PM. The restart is not expected to cause a service disruption or affect automated background processes. In any case, we recommend that Banner users save their work and log off Banner prior to the restart.

Published: 12 Jul 2018

CANCELLED: July Minerva, Banner and uApply monthly downtime

The July Minerva, Banner and uApply (the Graduate Admissions System) maintenance that was scheduled for Saturday, July 7 at 10 pm to Sunday, July 8 at 2 am has been cancelled.

See all scheduled monthly downtimes for these systems.

Published: 5 Jul 2018