More from Channels - Home page, News and announcements


Come Tech With Us! Meet IT Services

Think techies don’t speak your language? Think again! McGill IT Services invites you to come meet our team – and ask us anything! Enjoy free food, priceless advice about the technology in your life, and the chance to win prizes – all day. Come tech with us!

When: Wednesday, March 20 from 10 am to 3 pm

Where: 688 Sherbrooke St. West, Main Lobby & Room 110

Published: 14 Mar 2019

Voting is open for Data Privacy Meme Contest

Choose your favorite data privacy meme!

We have selected a short list of six memes from the submissions made by McGill students, faculty and staff.

Now it's your turn to rate them and choose a winner.

Published: 22 Jan 2019

Wireless outage in Gault Estate, Solin Hall, 5858 Cote des Neiges and 5100 de Maisonneuve

Wireless communication is currently unavailable in the following locations:

Gault Estate Solin Hall 5858 Cote des Neiges 5100 de Maisonneuve

IT staff members are working to resolve the issue as quickly as possible.

We appreciate your patience and apologize for any inconvenience to you.

Published: 19 Mar 2019

New D2 search feature

D2 is a web-based document management solution used at McGill for storing institutional data, such as project documents, briefs, proposals, etc.

We have just added a new Public Search feature, which allows for greater precision when searching for content throughout D2.

How does the search feature work?

1) From the Search tab in D2, click Public Searches > Spaces

Published: 18 Mar 2019

UPDATE: VPN downtime cancelled on March 18, 2019 - no interruption to service

UPDATE: Please be advised that the VPN downtime planned for Monday, March 18 has been cancelled. Users will not be affected by VPN downtime on this date.

Published: 11 Mar 2019

Google Chrome: Vulnerability discovered; users advised to update to latest version

A vulnerability has recently been discovered in Google Chrome, which could allow attackers to remotely take control of users’ computers. If you use the Google Chrome browser, you are strongly advised to update to the latest version. For instructions on how to do so, visit Google’s support page Update Google Chrome.



Published: 8 Mar 2019

New Banner INB sign-in procedure

As of Wednesday, February 27th, we began phasing in the new sign-in procedure to log on to Banner INB. The reason for the change was to add an extra layer of security to the Banner system.

You will continue accessing Banner INB by clicking the blue key icon from the Banner website ( 

Published: 6 Mar 2019

RESOLVED: Email currently unavailable


Resolved: Email services are now available. 

Original message, February 28: We are currently experiencing problems with email service. Email (including Outlook Web Access) is inaccessible for staff and students.

We are investigating the problem and apologize for this inconvenience.

Published: 28 Feb 2019

Opt-in required for McGill’s SMS automated notification service

McGill’s SMS automated notification service allows the University to quickly send text messages to staff, faculty and students during time-sensitive situations.

Due to a system error that occurred over the weekend, McGill staff and faculty are required to re-opt in to receive future emergency SMS messages. Students were not affected by the issue.

Published: 26 Feb 2019

RESOLVED: myMcGill portal unavailable

Update: The portal is now available once again. Thank you for your patience.

Original announcement: The myMcGill portal will be unavailable due to maintenance activities on February 26, 2019, from 10:20 am to 11:30 am. We apologize for any inconvenience this may cause you.


Published: 26 Feb 2019

RESOLVED: Minerva Unavailable

Update: Minerva is back up and running normally.

Original announcement: Minerva is currently unavailable. We are working on the issue and hope to resolve it as quickly as possible. 

We apologize for the inconvenience and thank you for your patience.

IT Services

Published: 26 Feb 2019

RESOLVED: Electronic payment service experiencing issues

Update: The issue affecting McGill’s electronic payment service is now resolved. 

Original message: McGill’s electronic payment service is currently experiencing issues. Students, alumni, and applicants may encounter difficulties in making payments.

IT Services is working to resolve the issue. We apologize for the inconvenience.

Published: 25 Feb 2019

RESOLVED: Wireless network connectivity issues at 680 Sherbrooke, McIntyre, and Life Sciences

RESOLVED: The issues affecting wireless connectivity in several buildings have been resolved.

Original message: Users have reported wireless connectivity issues in the following buildings:

680 Sherbrooke W.  McIntyre Medical Building Life Sciences Complex

 IT Services is working to resolve the issue. We apologize for the inconvenience.

Published: 21 Feb 2019

RESOLVED: Network connectivity issues throughout McGill

RESOLVED: The issue affecting network connectivity has been resolved. 

Original message, published February 14: McGill is currently experiencing network connectivity issues. IT Services is working to resolve the issue. We apologize for the inconvenience.

Published: 14 Feb 2019

RESOLVED: Wired network connectivity issues in several buildings due to power outage

The issue affecting wired connectivity has been resolved. 

Original message:

A power outage is currently affecting wired network connectivity in buildings around the University-Milton area, including:

Rutherford Physics Wilson Birks James Administration Wong

IT Services is working to resolve the issue. We apologize for the inconvenience.

Published: 12 Feb 2019