Service Restored: REDCap System is back online
Update:
The REDCap system (Administration & Research) is now back online and fully operational.
The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.
InterZone firewall upgrade: Saturday, March 14
IT Services will be upgrading McGill’s InterZone firewall on Saturday, March 14, 2026.
This change should not impact access to Internet or any McGill Data Center services. Users may experience a brief interruption when accessing some McGill systems that are not hosted in the McGill Data Center.
Service Unavailable: Destiny One / Athena (SCS) affecting Non-Credit Course Offerings
Destiny One / Athena for the School of Continuing Studies (SCS) is currently unavailable affecting Non-Credit Course Offerings. Users are unable to log in at this time.
Our IT teams are actively investigating the issue. Updates will be shared as soon as more information becomes available.
Thank you for your patience.
RESOLVED: Workday service disruption
UPDATED Feb. 20, 2026, 14h58
Workday service has been restored. Thank you for your patience.
Internet Slowdowns on Campus
McGill is currently experiencing intermittent internet slowdowns affecting some online services and browsing speeds.
Our IT teams are actively investigating and working to restore normal performance as quickly as possible.
Thank you for your patience. Updates will be shared as they become available.
RESOLVED: Temporary Issue with Lenel Building Access
We are currently investigating a system-wide issue affecting Lenel building access for some students and postdoctoral fellows. Impacted individuals may find their building access is unexpectedly not working. This appears to be an access issue (not a card replacement issue).
Please do not replace your card unless you are specifically advised to do so. We are working to restore access as quickly as possible and will post updates as they become available.
Upgrade complete: Banner INB and Minerva now available
The required upgrade to Banner INB and Minerva, McGill University’s administrative system for student records and finance, has been successfully completed.
As of Sunday, February 15 at 3:00 pm, all affected systems are now fully operational, including:
Banner INB
Global computer equipment shortage: plan your purchases accordingly / Pénurie mondiale de matériel informatique : planifiez vos achats en conséquence
La version française suit.
A global situation will affect the cost and availability of computer equipment over the next few years.
Key computer components are becoming harder to source and more expensive. This is mainly because large cloud and AI providers are purchasing equipment in increasing volumes, leaving less availability for others.
Industry leaders are warning that:
Resolved: Microsoft 365 services experiencing disruptions
Update (Resolved): January 23, 7:00 a.m.
The login issue has now been resolved. Thank you for your patience while we worked to restore service.
Original message: January 22, 4:30 p.m.
RESOLVED: Minerva waitlists restored
Due to an unexpected system issue, the Minerva waitlists were inadvertently cleared. IT Services and Enrolment Services have resolved the situation, and waitlists are now functioning normally.
Thank you for your patience and understanding.
SharePoint "Alert me" is going away
Microsoft is currently retiring SharePoint's “alert me”, which will disappear from McGill’s SharePoint sometime between January and July 2026. McGill has no control over the exact moment when the feature will be removed within that timeframe.
Teams update: the Files tab is being renamed Shared
As part of Microsoft’s latest Teams update, the Files tab (in channels and chats) is being renamed Shared. This change is being gradually rolled out. Some McGill users will see this change before others. For a little while, you may see both Files and Shared tabs across your Teams.
Phishing Alert: Staff and Student Employment
A phishing email is circulating among the McGill community. See details below. If you receive it, please do not interact with it.
If you have already filled out the Google Form associated with this email and submitted personal and financial information, including your McGill password
RESOLVED: Cloudflare outage disrupts access to some applications
Cloudflare is currently experiencing a widespread outage that may cause intermittent connectivity issues. Users attempting to access applications, including Phoenix and Maximo could encounter disruptions. Our teams are monitoring the situation closely and will provide updates as they become available.
New process for computer equipment purchases / Nouveau processus pour l’achat de matériel informatique
La version française suit.
There are important changes to how staff and faculty can purchase computer equipment.
