RESOLVED: Login Issues affecting Athletics and Recreational online services

We are currently experiencing an issue preventing users from logging into the Athletics and Recreation online services. Our technical teams are actively investigating the cause and working to restore the service.

Updates will be provided as soon as more information becomes available.

RESOLVED: Cloudflare outage disrupts access to some applications

Cloudflare is currently experiencing a widespread outage that may cause intermittent connectivity issues. Users attempting to access applications, including Phoenix and Maximo could encounter disruptions. Our teams are monitoring the situation closely and will provide updates as they become available. 

Internet Firewall upgrade: Saturday, Nov. 15

IT Services will be upgrading McGill’s Internet firewall on Saturday, Nov.15, 2025. As a result of this necessary upgrade, there is a possibility that on-campus users may be temporarily unable to access the Internet for a brief period between 6:00-6:30 a.m. Some McGill online services may also be temporarily unavailable during this same period.

Planned downtime for myThesis and Clockwork - November 15, 2025, from 12:00 pm-5:00 pm

As part of a scheduled downtime, access to the applications indicated below will be limited for the following period:

📅 Date: Saturday, November 15th

⏰ Time: 12 pm to 5 pm

New process for computer equipment purchases / Nouveau processus pour l’achat de matériel informatique

La version française suit.

There are important changes to how staff and faculty can purchase computer equipment.

Winner announced: Fujifilm hybrid camera - Student Digital Experience Survey

Congratulations to Shaina Balyasnyy from the Psychology program (Faculty of Biomedical and Life Sciences) for winning the Student Digital Experience survey contest held in Fall 2025.

Shaina won a Fujifilm Instax mini Evo instant camera (film included). Thank you to everyone who entered!

Report suspicious emails from your McGill Inbox

You can quickly report a suspicious email using the Report Junk or Report Phishing buttons available in Microsoft Outlook, whether you’re using the desktop app, mobile app, or Outlook on the web.

New lock screen image on McGill-managed computers

French follows...

We are excited to announce a new look coming to the Windows lock screen on computers managed by IT Customer Services (ICS).

Service Alert Update: Minerva intermittent access issues have been resolved

Update - Thursday, August 14, 2025 - Afternoon:

Staff and students can now access Minerva without any issues.

Original announcement:

Staff and students may currently experience difficulties accessing Minerva. Our IT Services team is actively working to resolve the issue. We appreciate your patience and will provide updates as soon as possible.

Changes to IT Services equipment loans – What you need to know.

McGill’s IT Services equipment loans will be reduced to better reflect current needs and available resources. Starting August 18, 2025, only a limited selection of commonly borrowed equipment will remain available: laptops and wireless microphones.

This initiative supports efforts to optimize resources and modernize services in line with Horizon McGill.

Update concerning Workday and data security

Workday has informed us of a phishing campaign that targeted many large organizations, including Workday. This led to unauthorized access to one of their third-party platforms, Workday’s Customer Relationship Management (CRM) software. There is no indication that McGill employees’ personal information and HR related information stored in McGill's Workday system were accessed during this incident.

Phishing Alert: Fake file-sharing phishing campaign directing to fake portal sites

A phishing email is circulating among the McGill community. See details below. If you receive it, please do not interact with it.

If you have already interacted with this email (such as clicking a link or submitting personal information, including your McGill password):

Some users may be unable to browse the web from home

Some users are currently unable to browse the web from home. The IT team is actively investigating the issue and working to restore normal service as quickly as possible.

If you are affected, please contact the IT Service Desk for assistance.

Updates will be shared as they become available.  We appreciate your understanding.

The brand new “It Takes All of Us” course completion Award!

Starting July 29th, 2025 , you will receive an award when you complete the “It Takes All of Us” course” in myCourses.

More information

The IT statistics and project dashboard are now available!

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IT Services strives to create seamless and engaging digital experiences for the McGill community. We implement solutions, upgrades, and security enhancements that enable productivity, efficiency, and continued success for our staff and students.