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WiFi certificate changes - DigiCert replaces Thawte

Thawte, the company that provided digital signatures for many of McGill’s services, including Wifi, was recently acquired by DigiCert. As a consequence, certificates that were previously signed by “Thawte Primary Root CA – G3” are now being signed by “DigiCert Global Root G2”

Published: 19 Jun 2018

Voting begins for Office 365 Spring Photo Contest

A shortlist of photos has been selected by the IT Services committee and now it's your turn to rate them. The photos with the highest average rating will be declared the winners on Tuesday, June 26, 2018.

These photos will be featured throughout the year on McGill's Office 365 sign-in page: 

Published: 13 Jun 2018

IT Security Updates: Cisco AMP and Microsoft SCEP


The following message was sent to the McGill community on June 13, 2018: 

From: MRO McGill Staff

Subject: Upcoming IT Security updates at McGill / Mises à jour de sécurité au cours des prochaines semaines


La version française suit.

This message is sent on behalf of IT Services.

Published: 13 Jun 2018

RESOLVED: Issues with telephone service in multiple buildings on Downtown campus

The telephone service has been restored to all downtown McGill buildings.

ORIGINAL MESSAGE Posted on May 31 2018, 12:02 PM

Please be advised that telephone service is unavailable in several buildings on the Downtown campus. Affected buildings include New Music and everything east of it.

We thank you for your patience, while we work on resolving this problem.




Published: 31 May 2018

World Password Day

May 3rd marks World Password Day, an annual event to raise awareness about the importance of good security habits and password hygiene. Take this opportunity to improve your password strength and help keep your online accounts secure as well as safeguard McGill’s information assets. 

Published: 3 May 2018

Office 365 Portal Photo Contest - Spring 2018

Do you have great shots of McGill campus-life? We're looking for new photos to feature on the Office 365 portal login page.

Published: 1 May 2018

Sign into McGill's Office 365 portal

The Office 365 portal gives students, faculty and staff members access to McGill Email (, OneDrive for Business cloud file storage, Office 365 ProPlus software, and a number of other useful cloud-based apps for content authoring and collaboration. 

Sign into the Office 365 portal at:

Learn more about Office 365 at:

Office 365 Spring Photo Contest - Vote for your favorites now till June 21st

Winning photos will appear on the Office 365 sign-in page throughout the year. Vote now!


Published: 17 Apr 2018

RESOLVED: uPrint Anywhere, Omnivox, on-premise Exchange mailboxes

A change in the Firewall configuration settings has been implemented to restore service. uPrint Anywhere, Omnivox (E-Elections) and all on-premise Exchange mailboxes should now be available.

ORIGINAL MESSAGE March 27, 2018 @ 1:07 PM

Due to firewall changes this morning, the following services are degraded:

Published: 27 Mar 2018

RESOLVED: Call Pilot Voice Mail messaging system unavailable


The Call Pilot Voice Mail messaging service has been restored. Users should now be able to access this service.

ORIGINAL MESSAGE:  The Call Pilot Voice Mail messaging system is currently unavailable on McGill telephones. 

We thank you for your patience while we investigate the problem. 

Published: 21 Mar 2018

Announcing the winner of the data privacy cartoon caption contest

Congratulations Timothy Campbell, the winner of the data privacy cartoon caption contest!

Timothy’s caption received the highest number of votes, and has been crowned the winner!

Published: 19 Mar 2018

Internet service upcoming changes - March 22 and March 27

Please be advised that upcoming activities by IT Services later this month may cause a short interruption in Internet service. This work is a prerequisite for the implementation of a more performant network (Internet and research network) and safer computing for the McGill community. Details are in the grid below. 

Published: 15 Mar 2018

RESOLVED: Ongoing issues with telephone service in downtown McGill buildings

The telephone service has been restored to all downtown McGill buildings.

ORIGINAL MESSAGE: Posted on March 14 at 10:31 am

Service has been restored to McGill's PBX service after yesterday's outage, however, there are ongoing telephone problems in some buildings on the downtown campus.

Published: 14 Mar 2018

Data Privacy Cartoon Caption Contest: Finalists announced and voting begins!

Congratulations to our three finalists!

Thank you for all your fantastic submissions to the Data Privacy Cartoon Caption Contest! Congratulations to our finalists Timothy Campbell, Marc Delesclefs and Marina Minh Nguyen.

Published: 2 Mar 2018

UPDATE: Webtop and UApply - problem resolved

UPDATE 10:45 AM: Webtop can now be accessed and documents can be updloaded in uApply.

Original message, February 22, 10 AM

Webtop and UApply are currently experiencing issues.  The technical team is working to resolve the problem as quickly as possible. 


Published: 22 Feb 2018

RESOLVED: Problem accessing Lecture Recordings from myCourses

The problem reported earlier has now been resolved. Lecture recordings are once again accessible from myCourses.

Original announcement: There is currently a problem accessing lecture recordings from myCourses. Note that the actual recording of lectures is not affected, and all recordings should become available to students once the issue is resolved.

Published: 19 Feb 2018