IT Support email to be decommissioned
Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.
We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.
Need IT help? Visit the IT Support site for quick and easy solutions (login required):
RESOLVED: Outage Student Accessibility and Achievement services
This is now resolved.
uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm
uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.
IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device
The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.
When opening the Authy desktop app you may notice the following message from the vendor:
Update successful: Banner INB and Minerva are now up and running!
UPDATE SUCCESSFUL:
We would like to thank you for your patience during the recent Banner downtime.
The scheduled upgrade has been successfully completed and all related systems are now up and running!
ORIGINAL MESSAGE posted on March 12, 2023:
La version française suit.
Resolved: Banner Remote Desktop error
Resolved (Tuesday, February 13th, 4:10PM): Issue has been resolved. All environments are now functional.
Some users may be experiencing issues accessing or seeing delays in connecting to the Banner INB. We are working on fixing the issue.
UPDATE: Issue affecting student enrolment updates in myCourses
UPDATE: Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.
Clarification of restrictions on WeChat use
Although it is prohibited to use WeChat on any McGill-managed/owned device, individuals can continue to use WeChat on their personal devices using their personal accounts.
We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.
Phishing scam: RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)
A phishing email is targeting the McGill community with the subject "RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)." See an example of the message above.
Restriction of WeChat on McGill devices / Interdiction WeChat sur les appareils de McGill
This message was updated on November 20, 2023.
Ce message a été mis à jour le 20 novembre 2023.
La version française suit
Dear members of the McGill community,
Elevating security by enhancing 2FA
In McGill’s ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including:
(Closed) WIN A HOODIE: Enter the IT Services Virtual Scavenger Hunt contest!
The IT Services Virtual Scavenger Hunt contest is now closed. Thank you to everyone who entered - we will contact the winners shortly.
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Welcome to a new term! The IT Services Virtual Scavenger Hunt is now open to all McGill students. Take our quiz and enter to win a McGill hoodie! Details below.
Important update: retirement of wiki feature in Microsoft Teams as of Jan. 2024
Are you the owner of an MS Teams workspace featuring a wiki tab, typically used for meeting notes?
If so, we would like to inform you about a significant change concerning the wiki feature (usually used for meeting notes) in Microsoft Teams. Microsoft has announced that as of January 2024, the wiki feature will be retired and replaced by OneNote.
In this article:
How does this affect you?
Stream (on SharePoint) has replaced Stream (Classic)
McGill has completed its transition from the Stream (Classic) video-sharing platform to the new Stream (on SharePoint). Effective October 31, 2023, the Stream (Classic) interface is permanently disabled.
Update: myProgress has been restored.
The myProgress service has now been restored.
