ISS is available virtually and in-person Mondays-Fridays during business hours.
Our phonelines will be open from 10:00am-1:00pm on Friday, April 25th, 2025.
ISS is available virtually and in-person Mondays-Fridays during business hours.
Our phonelines will be open from 10:00am-1:00pm on Friday, April 25th, 2025.
If you have accompanying family members (also called accompanying dependents) and you have questions about how to renew your immigration documents, we recommend that you contact us via the myISS Request Form.
Accompanying family members can include:
Ideally, when you apply to extend your Study Permit, you should include your family members in your Study Permit Extension application. In general, this is the simplest way for your family members to renew their Open Work Permit, Study Permit, and/or Visitor Records.
Once you have obtained your new Study Permit, Open Work Permit and/or Visitor Record, you and your family members can apply for your Temporary Resident Visas (TRVs).
For help renewing your Study Permit, see our Study Permit Renewal Application Guide
After you obtain your new Study Permit or Work Permit, you can apply for a new Temporary Resident Visa (TRV).
If you have no accompanying dependent children and your spouse or common-law partner has an open work permit, you and your spouse/common-law partner can apply online, separately, for your new TRVs. In other words, you should not include your spouse/common-law partner in your own TRV application.
TIPS:
If your spouse/common-law partner has visitor status and/or you have a child in Canada who is here as your accompanying dependent, these family members cannot apply online for new TRVs.
We recommend that you apply to extend your own TRV and your family members’ TRVs together in one paper application to the Case Processing Centre in Ottawa.
TIPS: