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Verona Service Satisfaction Scale (VSSS)

Full name of scale

Verona Service Satisfaction Scale

Languages

The original language is Italian and it is available in 8 other languages including Danish, Dutch, English, and Spanish.

Rater

Patient-rated

Utility

Clinical and research settings

 

This measure assesses patients’, relatives’, and professionals’ satisfaction with community-based psychiatric services

 

Several versions exist:

  • VSSS-Patients (VSSS-P)
  • VSSS Relatives (VSSS-R)
  • A reduced version, the VSSS-Staff (VSSS-S) which assessed general aspects of the professionals' satisfaction.
  • Following version are also available: Intermediate (VSSS-54), Short (VSSS-32), and the European Version of the VSSS (VSSS-EU).

Time to complete

No information found

Cost/license

Open access

Ruggeri, M., & Dall’Agnola, R. (1993). The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals. Psychological Medicine, 23(2), 511–523. Follow this link for the article.

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