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Project Name
Support to the Regional Linguistic Accessibility Policy
Agency
Agence de la santé et des services sociaux de la Mauricie et du Centre-du-Québec
CSSS and Partners
All area CSSS, community groups, social economy enterprises, family medicine groups and non-institutional resources.
Priority Objectives
Improvement objectives: Access to services: to cater to all English speakers requiring service in their mother tongue; Personnel skills development: to be determined together with the training organization.
Performance indicator: The institutions and the regional agency have agreed to conduct a satisfaction survey among English-speaking clients.
Target Personnel
All employees who willingly agree to temporary relocation in order to deliver services in English or serve as interpreters.
Training Organizations
Will work out 2007-2008 training arrangements with area CEGEPs and the UQTR (Université du Québec à Trois-Rivières).
Description of Planned Activities
Creating this bank will first necessitate recruiting volunteers and setting up administrative procedures for using the bank. Second, language training will be provided for volunteers from the community, especially the English-speaking community. Training for Anglophone volunteers will need adapting so that they gain a solid grasp of the terminology used by French-speaking personnel and are thus able to convey information to elderly English-speaking users. In cooperation with the Megantic English Community Development Corporation (MCDC), this initiative addressing the Anglophone community will put a special focus on seniors. Third, we will see that lexicons are widely available to the personnel of all area institutions and organizations. Fourth, the project will extend to community agencies, social economy enterprises, family medicine groups and non-institutional resources. A project manager will be assigned given the extent of collaboration involved.
Budget Allocation
$31,000
