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Project Name
Intensive training workshops
Agency
Agence de la santé et des services sociaux de la Côte-Nord
CSSS and Partners
CSSS de Sept-Îles, CSSS de la Basse-Côte-Nord, CSSS de l’Hématite
Priority Objectives
Address needs and expectations of English-speaking mental health clients in real time, without intermediaries (translators); use two-way communication strategies to create links and encourage helping relationships; enable intake staff to provide clear, accurate answers to queries from English-speaking clients and health care partners; improve English speakers’ access to the information released through public communications.
Process incoming clients by telephone or in person; clearly understand clients’ needs and route clients to the proper source; establish communication that builds trust between client and worker; clearly convey instructions to clients or their family; share actively in dispensing care and services; establish follow up mechanisms.
Target Personnel
Intake (2) Health (5) Social Services (5)
Training Organization
Cégep de Sept-Iles
Description of Planned Activities
Needs analysis; placement testing; individualized learning; training evaluation, training certification.
Maintenance of acquired skills and development activities:
Listening to/watching English-language radio and television; reading English-language newspapers and magazines; telephone or face-to-face conversation with English-speaking coworkers and partners.
Budget Allocation
$60,000
